Overnight Infrastructure Operations Associate – Azure, VMware & Grafana Monitoring

Overview

Provide overnight monitoring and first-level technical support for a 24x7 hybrid IT environment spanning Citrix Cloud, Azure, Azure Virtual Desktop, Windows infrastructure, VMware, MFT/FTP, Grafana and Azure Monitor.

What you'll do

• Monitor overnight alerts, dashboards, logs and platform health across Citrix Cloud, Azure, AVD, Windows, VMware, MFT/FTP, Grafana and Azure Monitor.
• Respond to system alerts, infrastructure events, service requests and incidents within defined operational procedures.
• Perform basic troubleshooting, routine health checks and initial impact assessment.
• Administer and support Azure resources, including virtual machines, networking, identity and access, storage, monitoring and operational services.
• Support Windows Servers and endpoints, Active Directory, Group Policy, patching, system health, security and troubleshooting activities.
• Monitor and support VMware virtual machines, resource utilization, capacity, performance and availability.
• Monitor dashboards, alerts, logs and performance indicators using Grafana, Azure Monitor and related tools.
• Support MFT/FTP activities and investigate basic file-transfer issues.
• Follow established runbooks, standard operating procedures, escalation paths and security requirements.
• Escalate complex or unresolved issues to the appropriate internal teams or vendors.
• Maintain accurate ticket documentation, including investigation steps, actions taken, current status and resolution details.
• Prepare a clear and complete handover for the day-shift team.
• Identify opportunities to automate repetitive administrative tasks, improve alert quality, standardize operational processes and enhance platform reliability.
• Maintain technical documentation, operational procedures and knowledge articles.

What you'll need

• Overall experience of 4–7 years of relevant IT infrastructure experience, including platform-specific experience described below.
• Microsoft Azure: 2–3 years of experience administering and supporting Azure resources, including virtual machines, networking, identity and access, storage, monitoring and operational troubleshooting.
• Windows Infrastructure: 2–3 years of experience administering and supporting Windows Servers and endpoints, Active Directory, Group Policy, patching, system health, security and troubleshooting.
• VMware: 2–3 years of experience supporting and administering virtualized infrastructure, including virtual machines, resource utilization, capacity, performance and availability.
• Citrix Cloud: Experience monitoring and providing first-level operational support for Citrix Cloud services.
• Azure Virtual Desktop (AVD): Experience monitoring and supporting AVD environments and related user-access issues.
• MFT/FTP: Experience monitoring managed file transfer and file transfer services, including basic troubleshooting of transfer failures.
• Grafana: 1–2 years of experience managing dashboards, alerts, logs and performance monitoring.
• Azure Monitor: 1–2 years of experience using monitoring, alerting, logging and performance-analysis capabilities.
• Ticketing and incident documentation: Ability to maintain accurate ticket records, incident updates, resolution details and shift-handover information.
• Runbooks and SOPs: Ability to follow established operational procedures and execute documented troubleshooting steps.
• Experience providing overnight monitoring, first-level technical support, basic troubleshooting, routine health checks, escalation, ticket documentation and shift handover.
• Experience responding to alerts, incidents, service requests and operational events.
• Understanding of infrastructure and operational security requirements, including ability to follow approved access, patching and endpoint-security procedures.
• Bachelor's degree or diploma in Computer Science, Information Technology, Engineering or a related field; equivalent relevant experience may be considered.
• Ability to support a 24x7 operational model and coordinate effectively with day-shift teams.

Nice to have

• Linux: Basic knowledge of Linux administration and troubleshooting.
• PowerShell: Basic knowledge of PowerShell scripting and administrative automation.
• DevOps tools: Basic knowledge of DevOps tools and operational practices.
• Automation tools: Ability to identify opportunities to automate repetitive administrative tasks and improve monitoring and alerting.
• Documentation tools: Experience maintaining technical documentation, operational procedures and knowledge articles.
• Basic knowledge of Linux, PowerShell, DevOps tools, automation, monitoring improvement and operational process standardization.
• Experience supporting 24x7 hybrid IT environments, enterprise infrastructure, business-critical platforms or regulated operational environments.
• Microsoft Azure Fundamentals (AZ-900), ITIL Foundation, or equivalent entry-level certification.

Details

• Location: Hyderabad, Eco Park.
• Overnight (24x7) shift operations.