Packaged/SaaS App Engineering Lead

Overview

Own the design and evolution of packaged or SaaS solutions, overseeing configuration, integrations, and releases, and set platform standards to ensure stability, performance, and alignment with business and vendor constraints.

What you'll do

• Be an SME, collaborate with and manage the team, and be responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for your immediate team and across multiple teams.
• Lead the development and implementation of best practices to enhance platform efficiency and reliability.
• Facilitate communication between technical teams and business units to ensure alignment of objectives.
• Mentor and support team members to foster professional growth and skill development.

What you'll need

• Proficiency in ServiceNow Human Resource Service Delivery (HRSD).
• Minimum 5 years of experience in ServiceNow Human Resource Service Delivery (HRSD).
• Strong knowledge of platform configuration and customization within ServiceNow environments.
• Experience in managing integrations between ServiceNow and other enterprise systems.
• Ability to oversee release management processes ensuring minimal disruption and high quality.
• Familiarity with setting and enforcing platform standards to maintain system stability and performance.
• Excellent problem-solving skills with a focus on scalable and sustainable solutions.
• 15 years full time education.

Details

• Location: Bengaluru office.