RIS ServiceNow Solution Architect Manager

Overview

Lead end-to-end solutioning for complex ServiceNow engagements, working with business stakeholders, delivery leads and technical teams to architect scalable, platform-aligned solutions.

What you'll do

• Lead solution design and architecture for ServiceNow implementations across ITSM, ITOM, HRSD, CSM, SecOps and/or App Engine modules, covering the entire ServiceNow platform.
• Translate complex business requirements into scalable, best-practice ServiceNow architectures and technical blueprints.
• Drive pre-sales and solutioning activities including RFP responses, effort estimation, solution proposals and client presentations.
• Act as the technical authority in client workshops, ensuring alignment between business outcomes and platform capabilities.
• Define integration patterns, data models and governance frameworks in collaboration with enterprise architects and delivery teams.
• Conduct solution reviews and architecture assessments; identify risks, technical debt and optimization opportunities.
• Participate in client orals and visits to showcase our capabilities and solutions.
• Guide and mentor delivery squads on platform best practices, ServiceNow development standards and upgrade readiness.
• Stay current with the ServiceNow platform roadmap, new product releases and emerging capabilities; bring proactive recommendations to clients.

What you'll need

• 8–10 years (Associate Manager) or 11–14 years (Manager) of overall IT experience, with a minimum of 5 years in ServiceNow architecture, implementation and solutioning roles.
• Demonstrated expertise in at least two ServiceNow product lines (e.g., ITSM, ITOM, HRSD, CSM, GRC, SecOps, SPM, or Creator/App Engine).
• Strong command of ServiceNow platform fundamentals: Flow Designer, Service Catalog, CMDB, Integrations (REST/SOAP/MID), ACLs, and Scripting (Server/Client).
• Proven experience leading solution workshops, architecture reviews and stakeholder-facing technical discussions.
• Hands-on experience with ServiceNow integrations using tools such as IntegrationHub, Dell Boomi, MuleSoft or similar middleware.
• Active ServiceNow certifications: CIS in at least two modules.
• Familiarity with ITIL v4, Agile/SAFe delivery methodologies and enterprise architecture frameworks.

Nice to have

• CTA or CSA designations.
• TOGAF.
• Experience with ServiceNow App Engine, Automation Engine, or AI/ML-driven features (Predictive Intelligence, Virtual Agent).
• Prior consulting or advisory experience in a Big 4, SI or product-led organization.
• Exposure to multi-instance or enterprise-scale ServiceNow environments with complex org structures.
• Familiarity with cloud-native architectures (AWS, Azure, GCP) in the context of ServiceNow deployments.

Details

• Location: Mumbai.