Packaged/SaaS Application Engineer

Overview

Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability, using standard tools, APIs, and low-code platforms.

What you'll do

• Configure and customize application features within packaged or SaaS environments to meet evolving business requirements.
• Manage software releases and ensure system stability during updates.
• Collaborate with cross-functional teams to gather requirements and implement application enhancements.
• Monitor application performance and troubleshoot issues to minimize downtime.
• Document configuration changes and maintain detailed records of system modifications.
• Assist junior team members by sharing knowledge and providing guidance on best practices.

What you'll need

• 15 years full time education.
• Minimum 3 years of experience in ServiceNow Hardware Asset Management.
• Proficiency in ServiceNow Hardware Asset Management and Contract Management.
• Strong understanding of application configuration and customization within packaged or SaaS environments.
• Experience working with APIs and low-code platforms to extend application capabilities.
• Ability to manage software releases and ensure system stability during updates.
• Familiarity with troubleshooting techniques and problem-solving in complex application landscapes.
• Good communication skills to effectively collaborate with technical and non-technical stakeholders.

Details

• Location: Bengaluru office.
• Expected to perform independently and become an SME.
• Required active participation and contribution in team discussions.