Packaged/SaaS Application Engineer

Overview

Configure and support ServiceNow packaged or SaaS applications, with a focus on ServiceNow Sales and Order Management, Order Management, Order Orchestration, Order Activation and Logik CPQ.

What you'll do

• Configure and support packaged or SaaS applications to adapt features, manage releases and ensure system stability.
• Use standard tools, APIs and low-code platforms to align solutions with business needs while preserving compatibility and performance.
• Implement and configure ServiceNow Sales and Order Management (SOM/SOMT), with a primary focus on Order Management, Order Orchestration and Order Activation.
• Configure order decomposition, orchestration, fulfilment and activation workflows.
• Configure and support the lifecycle of simple and complex products, bundles, promotions and pricing rules.
• Manage the end-to-end transaction lifecycle across Opportunity, Quote, Order, Agreement and Product Inventory.
• Configure attribute mapping between commercial and technical products and services.
• Integrate SOM/SOMT with OSS/BSS and external systems using REST APIs, IntegrationHub or middleware.
• Configure Logik CPQ product catalogs, product models, complex products, bundles and commercial offers.
• Configure CPQ configuration rules, validation rules, dependencies and pricing logic, including Quote-to-Order handover into Order Management.
• Use Logik Open APIs (REST) and troubleshoot CPQ integrations with ServiceNow.
• Work in Agile / SAFe delivery teams, including refining features into user stories.

What you'll need

• ServiceNow skills.
• Minimum 3 year(s) of experience.
• 15 years full time education.
• Proven hands-on experience implementing and configuring ServiceNow Sales and Order Management (SOM/SOMT), with a primary focus on Order Management, Order Orchestration and Order Activation.
• Strong experience with order decomposition, orchestration, fulfilment and activation workflows.
• Experience configuring and supporting simple and complex products, bundles, promotions and pricing rules.
• Experience with the end-to-end transaction lifecycle across Opportunity, Quote, Order, Agreement and Product Inventory.
• Experience with attribute mapping between commercial and technical products and services.
• Experience integrating SOM/SOMT with OSS/BSS and external systems using REST APIs, IntegrationHub or middleware.
• Working understanding of Logik CPQ, including product catalog configuration, product modelling and configuration of complex products, bundles and commercial offers.
• Working understanding of CPQ configuration rules, validation rules, dependencies and pricing logic, and the Quote-to-Order handover into Order Management.
• Awareness of Logik Open APIs (REST) and how CPQ integrates with ServiceNow, including basic troubleshooting of CPQ integrations.
• Experience working in Agile / SAFe delivery teams, including refinement of features into user stories.
• Fluent English.
• ServiceNow CSA certification.
• ServiceNow CAD certification.

Nice to have

• German language skills.
• Telecommunications industry experience, with a strong understanding of Order Management, Order Activation and Service Fulfilment processes.
• Hands-on Logik CPQ implementation experience and integration of Logik CPQ with ServiceNow SOMT.
• ServiceNow Product Catalog Management and telecommunications product catalog management.
• Integration experience with CRM, Product Catalog, OSS/BSS and provisioning systems.
• Familiarity with TM Forum standards (eTOM, SID, Open APIs).
• Experience with ServiceNow Playbook and IntegrationHub.
• Knowledge of Product Inventory and Service Inventory concepts.
• SOMT Accreditation.
• ServiceNow CIS certifications or other relevant ServiceNow implementation certification.
• TM Forum or telecommunications-related certifications.

Details

• Location: Bengaluru.