Packaged/SaaS Application Engineer

Overview

Configure and support packaged or SaaS applications, including ServiceNow IT Service Management (ITSM), by adapting features, managing releases and ensuring system stability, compatibility and performance.

What you'll do

• Perform independently and become an SME.
• Participate actively and contribute in team discussions.
• Contribute solutions to work-related problems.
• Collaborate with cross-functional teams to gather requirements and implement application enhancements.
• Monitor system performance and troubleshoot issues to maintain optimal operation.
• Document configuration changes and maintain a knowledge base for future reference.
• Assist junior team members by sharing knowledge and providing guidance on best practices.
• Configure and support packaged or software as a service applications to tailor features according to evolving business requirements.
• Manage application releases and ensure the overall stability and performance of the system.
• Use tools, application programming interfaces and low-code platforms to deliver solutions that align with organizational goals while maintaining compatibility across different environments.
• Collaborate with stakeholders to understand needs and adapt applications accordingly.

What you'll need

• Minimum 3 year(s) of experience.
• Minimum 3 years of experience in ServiceNow IT Service Management (ITSM).
• Proficiency in ServiceNow IT Service Management (ITSM).
• Strong understanding of IT service management processes and workflows.
• Experience with configuring and customizing ServiceNow modules to meet business needs.
• Ability to work with APIs and integrate ServiceNow with other enterprise systems.
• Familiarity with low-code development platforms and tools to streamline application modifications.
• Skilled in troubleshooting and resolving technical issues within packaged or SaaS applications.
• 15 years full time education.

Details

• Based at the Bengaluru office.