Packaged/SaaS Application Engineer

Overview

Configure and support packaged or SaaS applications, including ServiceNow IT Service Management (ITSM), to align solutions with business needs while maintaining compatibility, stability, and performance. Collaborate with stakeholders and cross-functional teams to understand requirements and implement application enhancements.

What you'll do

• Configure and support packaged or software as a service applications to tailor features according to evolving business requirements.
• Manage application releases and ensure overall system stability and performance.
• Use standard tools, application programming interfaces, and low-code platforms to deliver solutions aligned with organizational goals.
• Preserve compatibility across different environments.
• Participate actively and contribute in team discussions.
• Contribute solutions to work-related problems.
• Collaborate with cross-functional teams to gather requirements and implement application enhancements.
• Monitor system performance and troubleshoot issues to maintain optimal operation.
• Document configuration changes and maintain a knowledge base for future reference.
• Assist junior team members by sharing knowledge and providing guidance on best practices.
• Perform independently and become a subject matter expert.

What you'll need

• Minimum 3 years of experience in ServiceNow IT Service Management (ITSM).
• 15 years of full-time education.
• Proficiency in ServiceNow IT Service Management (ITSM).
• Strong understanding of IT service management processes and workflows.
• Experience configuring and customizing ServiceNow modules to meet business needs.
• Ability to work with APIs and integrate ServiceNow with other enterprise systems.
• Familiarity with low-code development platforms and tools to streamline application modifications.
• Skills in troubleshooting and resolving technical issues within packaged or SaaS applications.

Details

• Based at the Bengaluru office.