Packaged/SaaS Application Engineer

Overview

Configure and support packaged or SaaS applications, specifically Microsoft Dynamics CRM, to adapt features to business requirements, manage releases, and keep the system stable and performant.

What you'll do

• Configure and customize Microsoft Dynamics CRM solutions to meet business needs.
• Collaborate with cross-functional teams to gather requirements and implement application enhancements.
• Monitor system performance and troubleshoot issues to maintain optimal operation.
• Manage application releases and version control in application environments.
• Use APIs, web services and low-code platforms to integrate and streamline application configuration and deployment.
• Document configuration changes and maintain clear records of system modifications.
• Assist junior team members by sharing knowledge and providing guidance on technical challenges.

What you'll need

• 15 years of full-time education.
• Minimum 3 years of experience in Microsoft Dynamics CRM Technical.
• Proficiency in Microsoft Dynamics CRM Technical.
• Experience customizing and extending Microsoft Dynamics CRM solutions.
• Familiarity with integration techniques using APIs and web services within Microsoft Dynamics CRM.
• Knowledge of low-code platforms and tools.
• Ability to troubleshoot and resolve technical issues related to packaged or SaaS applications.
• Understanding of release management processes and version control.

Details

• Based at the Hyderabad office.
• Expected to work independently and become an SME.
• Required to actively participate and contribute in team discussions.