Packaged/SaaS Application Engineer

Overview

Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability, aligning solutions with business needs.

What you'll do

• Configure and support packaged or SaaS applications to tailor features to evolving business requirements.
• Manage software releases to maintain system stability and performance.
• Use standard tools, APIs and low-code platforms to keep solutions compatible with existing systems.
• Lead efforts to optimize application configurations to enhance user experience and operational efficiency.
• Collaborate with multiple teams and contribute to key decisions; provide solutions to problems for the immediate team and across teams.
• Coordinate with stakeholders to gather requirements and translate them into application solutions.
• Facilitate knowledge sharing and mentoring within the team.
• Manage the application lifecycle including deployment, updates and troubleshooting.
• Analyze system performance and implement improvements to ensure reliability and scalability.

What you'll need

• Minimum 5 years of experience in Amazon Connect.
• Proficiency in Amazon Connect.
• Education: 15 years full time education.
• Strong understanding of cloud-based contact center solutions and their integration capabilities.
• Familiarity with APIs and low-code platforms to customize and extend application functionalities.

Nice to have

• Experience with AWS Architecture.

Details

• Location: Chennai office.
• Employment type: full time.