Partner Operations Manager

Overview

Senior Partner Operations Manager responsible for the partner data, program mechanics, commercial operations and platform administration behind Backblaze's reseller, OEM/ISV, technology partner and service provider channels.

What you'll do

• Own partner-related Salesforce data, including accounts, opportunities, and sourced vs. influenced attribution.
• Define, document and enforce attribution rules, and resolve conflicts before they reach a forecast call.
• Establish and maintain partner data governance standards, including partner classification, account hierarchies, lifecycle stages, ownership assignments, and consistent reporting across Salesforce and the partner platform.
• Build dashboards that partner leadership and the field use to run the business.
• Run deal registration end to end, including intake, validation, conflict resolution, and approval, with clear SLAs.
• Manage partner application intake, qualification workflows, approvals, enrollment, agreements, and activation tracking across partner segments.
• Identify bottlenecks and improve time-to-onboard and time-to-first-revenue.
• Help establish the partner enablement function, including onboarding paths, certification tracks, a central asset library, and enablement tracking in the partner platform.
• Measure adoption and time-to-first-deal so enablement ties to partner outcomes.
• Run tiering, onboarding, certification, and MDF from request to reconciliation.
• Measure MDF return on investment and report what's working.
• Replace manual steps with Salesforce flows and platform workflows wherever possible.
• Operationalize partner discount structures, SKUs, quoting, distribution transactions, incentives, and partner compensation or credit reconciliation.
• Establish and manage partner operations support processes, including intake, escalation, issue tracking, resolution SLAs, and coordination with internal teams on registration, billing, access, and program-related issues.
• Own day-to-day administration of the partner platform (Impartner or its successor), including access, workflows, and Salesforce sync.
• Be the operational lead on the platform migration, working with IT and RevOps on requirements, data mapping, testing, cutover, and reconciliation.
• Build recurring reporting for internal reviews and partner QBRs, including scorecards, pipeline status, and program health.
• Track program KPIs, call out trends, and bring recommendations to the Head of Partner Operations and Enablement.

What you'll need

• 5-8 years in partner, sales, or revenue operations, supporting a channel or partner program.
• Advanced Salesforce skills: reports, dashboards, flows, and data hygiene.
• Hands-on experience running deal registration, tiering, onboarding, or MDF.
• Proven ability to fix root causes in data rather than patch symptoms.
• Comfort working across several partner types and stakeholder groups at once.
• Clear written English, including writing process docs, explaining data decisions, and pushing back on bad inputs.

Nice to have

• Experience with PRM platforms and with a platform migration or systems consolidation.
• Experience working US hours from outside the US.
• Background at a cloud infrastructure, storage, or technical B2B company.

Details

• Remote (India), with strong overlap with US business hours.
• Reports to the Head of Partner Operations and Enablement, and works closely with the Head of Channel & Partnerships.