Partner Operations Manager (Partner Integration Manager)

Overview

Lead the operational side of direct content delivery from new partners into Netflix, owning an assigned slate of deals from delivery planning through stable day-to-day operations.

What you'll do

• Clarify deal goals, asset and localization needs, timing, partner contacts and open questions with Business Development, Regional Merchandising and Content teams as deals move into delivery planning.
• Assess the partner's ability to meet Netflix specs, compare their needs with current system and operational capabilities, and identify what is missing, what may need to be built and the effort required from integration through stable operations.
• Apply gateway eligibility criteria agreed with Engineering to determine delivery through UI, API or a vendor route.
• Work with Ops Vendor Management on the vendor model and cost, considering the effort for the partner and Netflix teams.
• Lead pre-qualification across long-form and promotional assets, coordinating sample and quality reviews to determine which assets Netflix can accept or conform, what the partner must change, and whether vendor or post-vendor QC is needed.
• Turn partner context and deal nuance into clear technical and operational requirements for Product and Engineering, framing the problem, defining the workflow and writing user stories where useful.
• Work with PACT and Solution Engineering on configuration and integration questions.
• Prepare partners to meet spec, coordinate tests and work through first deliveries, answering delivery and spec questions and removing early blockers.
• Keep partners, vendors and internal teams aligned on decisions, risks, owners and next steps, communicating early and anticipating what each team will need.
• Hand off the partner profile, setup and open risks to the Launch Ops project manager once delivery is reliable.

What you'll need

• Substantial experience independently leading complex partner onboarding, post-production, content operations, or product launches, taking ambiguous multi-team work from planning through launch and stable operations.
• Proven project or technical program management experience, with strong judgment on priorities, dependencies, risk and when to escalate.
• Excellent partner management: building trust, setting expectations, navigating difficult conversations and staying ahead of partners and internal teams.
• Clear, timely written and verbal communication, explaining technical and operational issues in plain language and turning them into decisions, owners and next steps.
• Strong experience coordinating Product, Engineering, Operations, business teams and external vendors toward a common launch outcome.
• Confidence working directly with Product and Engineering: turning partner context into problem statements, workflow requirements and user stories; discussing APIs and configurations; and understanding engineering roadmap priorities and trade-offs.
• An understanding of the Netflix product or comparable streaming products, the content delivery and fulfillment ecosystem, and how delivery choices affect the member experience.
• Ability to move comfortably between detail and the end-to-end picture, making the partner experience simpler while keeping ongoing operational work sustainable.

Nice to have

• Familiarity with media specifications, media processing, QC and direct delivery tools.

Details

• Location: Mumbai.