Partner Services Supervisor

Overview

Supervise day-to-day vendor operations and service delivery for NCR Atleos, covering SLA and KPI performance, backlog and escalation resolution, vendor onboarding and compliance, and performance reporting.

What you'll do

• Manage day-to-day vendor operations and service delivery across assigned services.
• Govern SLA/KPI performance through reviews, audits, ageing analysis and action tracking.
• Resolve backlogs, repeat failures and escalations through root-cause and corrective actions.
• Coordinate customer updates, recovery plans, risks and operational priorities.
• Lead vendor onboarding, capacity planning, compliance, renewals and transitions.
• Monitor billing, cost and productivity; drive optimization without affecting service quality.
• Provide dashboards and management reports on performance, trends, risks and actions.
• Drive automation, continuous improvement and accountability across teams and vendors.

What you'll need

• Bachelor's degree in business, operations, engineering, supply chain or a related field.
• 6+ years in vendor management/service operations or third-party delivery.
• Experience managing SLAs, KPIs, escalations and vendor improvement plans.
• Strong analytical, communication and stakeholder-management skills, with proficiency in Excel and PowerPoint.

Nice to have

• 1 to 2 years in a lead or supervisory role.
• Postgraduate qualification in operations, supply chain or business management.
• Experience in ATM, banking technology, managed services or distributed field operations.
• Knowledge of contracts, procurement, commercial controls, risk and vendor compliance.
• Experience using dashboards, data analysis or automation to improve decisions and service outcomes.

Details

• Location: Mumbai, India.
• Offers of employment are conditional upon passage of screening criteria applicable to the job.