Payments Processing Analyst, NCT

Overview

The Payments Processing Analyst, NCT is responsible for accurate and timely processing of all types of payments, including physical cash and valuables, and handling cash-related investigations. The role processes time-critical and potentially complex transactions, supports stakeholders, follows established procedures and service level agreements, and identifies opportunities for process improvement.

What you'll do

• Process payment items according to procedures and cut-off times.
• Process physical cash and valuables transactions accurately and completely.
• Process time-critical, complex and, where applicable, regulated transactions for internal and external clients.
• Assist the team with day-to-day operations.
• Liaise with the sending location for clarifications.
• Communicate process-related clarifications from the sending location to the team.
• Collate process-issue data and communicate it to the Manager.
• Carry out end-of-day functions according to checklists and maintain relevant records.
• Check self-assessment reports and backup papers, obtain the responsible person’s signature and ensure the Team Manager countersigns the report.
• Maintain records of relevant procedural changes.
• Collate data on changes to the KOP and communicate it to the Manager.
• Train new recruits according to the Training Module.
• Create proper backups within the department.
• Escalate issues to supervisors and managers according to the escalation procedure.
• Advise the Team Manager of exceptional occurrences.
• Follow all procedures laid down for the process.
• Ensure compliance with internal regulations.
• Escalate process-related ambiguities to supervisors or the manager for clarification.
• Communicate potential business opportunities identified during regular transactions and assist management with business development efforts.
• Achieve job objectives within agreed timelines.
• Contribute ideas to achieve excellence in service quality and support innovation.
• Carry out monthly departmental self-assessments using the checklists.
• Document control lapses and suggested actions in self-assessment evidence.
• Ensure KOP amendments and updates are made within defined timelines.
• Carry out tests or quizzes to assess trainees.
• Maintain relevant training records.
• Assist the manager in preparing team-related MIS.
• Handle cash-related investigations and enquiries from clients and internal stakeholders before and after payment execution.
• Maintain appropriate relationships with the front office and other internal and external parties.
• Handle escalation and remediation of client complaints when required.

What you'll need

• Minimum graduation in any stream.
• Clear understanding of payments flow.
• Well versed with SWIFT.
• Knowledge of risk and regulatory payments.
• Knowledge of SWIFT back-office operation.
• Knowledge of operational risk.
• Proven ability to leverage AI tools to enhance productivity and optimise workflows to solve business problems.
• Ability to apply critical judgment to ensure responsible and ethical use of data and AI outputs.

Details

• Location: Bangalore, India.
• The role includes interaction with internal and external stakeholders.
• The role follows established Service Level Agreements (SLAs), industry guidelines, procedures and cut-off times.
• The role may involve direct contact with clients when agreed with the respective front office functions.
• The role may involve time-critical, potentially complex and, in some cases, regulated tasks.