Payments Processor (Operations)

Overview

Convera is seeking a Payments Processor (Operations) to execute operational processes that ensure accurate and timely delivery of services in line with business requirements, quality standards and SLAs.

What you'll do

• Process transactions (e.g., payments, reconciliations, data updates) in line with procedures and deadlines.
• Review and validate information from internal and external parties to ensure accuracy and completeness.
• Monitor and manage work queues, inboxes and intake channels to meet SLA commitments.
• Follow established procedures and controls to ensure consistent and reliable processing.
• Investigate transaction issues, discrepancies and exceptions, ensuring timely resolution.
• Resolve queries through internal systems or communication channels, escalating when necessary.
• Perform regular checks to ensure accuracy and identify processing gaps.
• Identify opportunities to improve processes and reduce inefficiencies, and support implementation of process updates.
• Collaborate with internal teams to ensure smooth workflow and issue resolution.
• Liaise with stakeholders and partners to support transaction processing and investigations.
• Communicate clearly and professionally in written and verbal formats, and provide updates on progress, issues and risks.
• Build knowledge of operational processes, systems and tools, adapt to new processes, and participate in training and development activities.

What you'll need

• Fluent spoken and written English.
• Ability to learn quickly and work in a fast-paced, high-volume environment.
• Proficiency in MS Office (Excel, Word, Outlook).
• Attention to detail and accuracy; analytical thinking and issue resolution; clear written and verbal communication; organization and adaptability.

Nice to have

• Bachelor's degree in business, Finance, Economics, or related field.
• Experience in operations, processing, or shared services.
• Knowledge of currency requirements, payment formatting and banking payment networks such as SWIFT and local clearing systems.
• Bank account and customer account balance reconciliation experience.
• Knowledge of compliance operations, with experience in payments, screenings, sanctions or AML.
• Familiarity with operational and case management systems.

Details

• Location: Yerawada, Pune.
• Work model: Hybrid.
• Shifts: 12:00 AM midnight / 4:30 AM.
• Compensation: competitive salary and annual bonus opportunities.