Payroll-Apprentice

Overview

An internship in Global Benefits Operations supporting the handling of employee benefits cases for countries supported by Aon, including reviewing, processing, tracking and resolving benefits queries and transactions.

What you'll do

• Support the end-to-end handling of employee benefits cases for countries supported by Aon.
• Review incoming benefits requests and ensure cases are categorized, assigned and processed accurately.
• Respond to employee, manager and stakeholder queries related to benefits within agreed timelines.
• Validate case details and supporting documentation before processing.
• Maintain accurate records in HR systems, case management tools and trackers.
• Follow country-specific process guidelines, benefit eligibility rules and documentation requirements.
• Escalate complex, high-risk or out-of-scope cases to the appropriate team or supervisor.
• Coordinate with internal teams, vendors and stakeholders to support case resolution.
• Monitor pending cases and follow up to ensure timely closure.
• Support service delivery by adhering to defined SLA, quality and compliance requirements.
• Identify recurring issues, process gaps and opportunities for improvement, and share observations with the team.
• Assist in preparing reports, dashboards and status updates related to benefits case volumes and trends.
• Maintain confidentiality of employee and organizational information at all times.
• Be available to work in fluctuating shifts, including night shifts, weekends and holidays if required by business needs.

What you'll need

• Strong attention to detail and accuracy.
• Good written and verbal communication skills.
• Ability to manage tasks in a fast-paced, high-volume environment.
• Strong organizational and time management skills.
• Ability to follow standard processes and instructions carefully.
• Basic analytical and problem-solving skills.
• Customer/service-oriented mindset.
• Ability to work collaboratively with global teams.
• Willingness to learn country-specific benefits processes and policies.
• Flexibility to work in rotating shifts, including night shift.

Nice to have

• Graduate, final-year student or recent graduate in Human Resources, Business Administration, Commerce, Management or a related field.
• Basic understanding of HR operations or employee life cycle processes is an advantage.
• Familiarity with case management tools, HR systems or MS Office applications (Excel, Word, Outlook, PowerPoint) is preferred.
• Prior internship or academic exposure to HR, shared services or global operations is a plus.

Details

• Location: Bangalore, India.
• Freshers with strong learning agility and interest in HR Operations or Benefits Administration are encouraged to apply.
• May require working in global support windows across multiple time zones.
• Rotational schedule with day, evening and night shifts.
• Ability to support peak volumes during critical business periods.
• Hybrid or in-office support may be required based on business needs.