People Generalist

Overview

Twilio is hiring a People Generalist to support the Go to Market and Marketing organizations, reporting to the Global People Generalists Manager and partnering with international and functional HRBPs and COEs.

What you'll do

• Partner with the HRBP team supporting the GTM and Marketing functions to support program roll-outs and ongoing process execution
• Analyse HR data and trends (e.g. headcount, attrition, performance) to generate insights and prepare clear, customised reports, metrics and presentation materials for HRBPs and senior leadership
• Own and manage performance management cases end-to-end, partnering with managers to ensure fair, consistent and timely outcomes in line with company policy
• Coach and guide managers through the performance management process, providing advice, documentation support and best practice
• Support the HR Leader on ad hoc projects
• Help execute and, where required, lead business-led initiatives (re-orgs, job role and level assessments, etc.)
• Partner cross-functionally with Talent Management, IT, ER, HR operations, Compliance, Recruiting and Compensation to ensure communications, program and process alignment
• Manage program events such as annual calibration and pulse surveys
• Maintain confidentiality of core HR data and projects
• Provide advice and assistance on HR queries across benefits and compensation, offboarding, global mobility and employee relations

What you'll need

• 3+ years of experience in an HR role partnering with a GTM organization
• Ability to take initiative and be a self-starter
• Decisive problem solver with a "get it done" attitude, able to thrive in a fast-paced, sometimes ambiguous environment
• Strong ability to make administrative and procedural decisions and exercise judgment with sensitive and confidential issues
• Strong data analysis skills and ability to share recommendations with stakeholders
• Data storytelling: connects internal data with external benchmarks to provide actionable executive insights
• AI-enabled efficiency: enhances productivity through the sensible and strategic usage of AI tools
• Demonstrates employee focus and manages proactive communication to ensure optimum HR support
• Leads the alignment between GTM and Marketing HRBPs and COEs to ensure programs are scalable and reflect unique functional needs
• Keen to continue learning and developing skills, with a growth mindset
• Strong ability to identify process gaps and improvement opportunities

Nice to have

• Proficiency with HR systems such as Workday and ServiceNow

Details

• Remote role based in Ontario, British Columbia or Alberta, Canada
• May be required to travel occasionally for project or team in-person meetings
• Ad hoc in-person reporting for team gatherings, functional off-sites or customer meetings may be requested
• Estimated pay range: $90,800.00-$113,500.00 CAN, with a target bonus percentage of 12.5%