People Partner, Associate II

Overview

Deliver employee support and P&C service delivery as a People Partner, Associate II, using modern technology to transform P&C functions and employee experiences.

What you'll do

• Deliver outstanding customer support to employees, P&C business partners, and managers across email, chat, phone, and AI-powered service platforms.
• Resolve inquiries accurately and on time by accessing knowledge guides and information in multiple HR systems, including chatbot and AI-assisted knowledge tools where applicable.
• Support your assigned region within the relevant shift pattern and hours.
• Apply a case tool to bring together all inquiries, customer information, case data, and updates.
• Communicate resolutions to requestors or escalate more complex issues to the appropriate team.
• Process transactions by collecting required information from employees, managers, or P&C.
• Communicate P&C policies and programs, explaining sophisticated subjects clearly and in a user-friendly way.
• Handle workload efficiently to meet commitments under established service level agreements (SLAs).
• Update conversations and resolutions on the helpdesk tool.
• Support adoption and day-to-day use of AI-powered service tools and chatbot solutions to improve response quality, consistency, and speed.
• Identify common inquiry themes and contribute to chatbot content, knowledge articles, and response templates to improve self-service and reduce repetitive cases.
• Review AI- or chatbot-generated responses for accuracy, tone, compliance, and appropriateness before or after delivery, as required by process.
• Partner with internal teams to flag gaps, trends, and improvement opportunities in knowledge content, chatbot workflows, and employee support journeys.
• Use data and reporting insights to help optimize service delivery, employee experience, and digital support channels.
• Use AI tools carefully and appropriately while safeguarding sensitive and confidential employee information.

What you'll need

• 2+ years of experience operating within a P&C Tier 1 customer care environment.
• Bachelor's degree in HR, IT, Business, or related field, or equivalent work experience.
• Excellent verbal and written communication in English.
• Sincere enthusiasm for assisting an HR or People & Culture operations team.
• Enthusiasm for providing high-quality customer service, with adaptability and flexibility.
• Ability to multitask and deliver high-quality work in a fast-paced, changing work environment.
• Ability to handle confidential and sensitive employee information appropriately.
• Ability to work under general direction and independently.
• Ability to apply knowledge guide materials when researching and answering inquiries.
• Expertise working with digital tools, HR systems, and technology-enabled support platforms, including chat and AI-assisted tools.
• Interest in researching and applying new technologies, including AI, automation, and chatbots, to improve workforce support and operational efficiency.
• Excellent judgment to validate information, identify blocking issues, and ensure AI-supported outputs meet policy, quality, and compliance standards.

Nice to have

• Prior experience in an HR contact center, shared service, or operations environment supporting inquiries and transactions across multiple HR or P&C functions.
• Experience in knowledge management, chatbot content, service improvement, or process optimization.

Details

• Location: Noida, Uttar Pradesh, India.
• Work within the relevant shift pattern and hours for the assigned region.
• Compensation and benefits details will be discussed during the recruitment process.