People Partner, Specialist I

Overview

People Partner, Specialist I role within the Information Technology team, providing Tier 1 People & Culture (P&C) customer support and Workday data maintenance for employees.

What you'll do

• Provide excellent customer service by responding to elevated and complex P&C inquiries from employees, P&C business partners, and managers.
• Handle inquiries through multiple intake methods such as email, chat, phone, or ticketing systems.
• Manage inquiries accurately and promptly by referring to knowledge guides and resources across various HR systems.
• Employ a case tool to document all inquiries, customer details, case information, and updates.
• Convey resolutions to the requester or forward more complex issues to the relevant team.
• Perform employee data updates directly, including bulk EIB imports into the Workday system, and provide validation for business process data mapping.
• Manage critical issues from Tier 1 and record inquiries, customer information, case data, and updates in the case tool.
• Complete People & Culture transactions and data reporting using Workday and other systems.
• Manage complex and advanced inquiries, update employee information, and support employees directly through consultative efforts or via external vendors.
• Maintain keen attention to detail and a drive for the ongoing refinement of People & Culture systems, processes, and reports.
• Support your assigned region, working within the relevant shift pattern and hours to support collaborators accordingly.

What you'll need

• 2+ years of experience operating within a P&C Tier 1 customer care environment.
• Acute knowledge of local benefits, talent acquisition, and Workday data maintenance processes and policies.
• Verified experience in managing detailed issues effectively and swiftly.
• Excellent customer support skills and proficiency in addressing sophisticated requests.
• Experience managing extensive EIB loads and validating business process data mapping in Workday.
• Strong advisory abilities and capacity to support employees directly or via third-party vendors.
• Close consideration and a strong resolve to develop People & Culture systems and processes.
• Strong communication abilities and capacity to collaborate effectively within a group.
• Ability to work with multiple HR systems and case tools efficiently.

Details

• Location: Noida, Uttar Pradesh, India.
• Support your assigned region within the relevant shift pattern and hours.