HRSD Specialist I - Operations

Overview

The HRSD Specialist I - Operations provides Service Delivery and People Services Center support, handles employee and manager inquiries, fulfills HR administrative activities, and maintains information in administration and tracking systems.

What you'll do

• Receive inquiries on service central and provide employee support.
• Perform workload fulfillment for Service Delivery activities, including HR invoices, offer administration, and employee services.
• Enter information into administration and tracking systems, including Workday and Service Now.
• Deliver regional administrative support for HR activities, including personnel files and on/offboarding.
• Serve as a regional point of contact for manager and employee inquiries.
• Support local managers, employees, and HR.
• Provide administrative support for HR responsibilities handled locally, including employee records and on/offboarding.
• Act as a local liaison between the business and Service Delivery, People Services Center.
• Meet service delivery performance, satisfaction measures, expectations, and standards.
• Solve problems with minimal guidance.
• Assist others as needed in a team environment.
• Perform other duties as needed or assigned.

What you'll need

• Degree, or equivalent combination of education, training, and work experience.
• AA accepted with experience or an HR focus.
• Relevant and equivalent experience may be considered in lieu of educational requirements.
• 1-3 years of HR experience and related systems.
• Ability to gain knowledge of HR disciplines and processes as well as business operations.
• Customer-focused approach and comfort working with a diverse group of people.
• Good relationship management skills.
• Familiarity with the Microsoft Office suite, particularly Excel, PowerPoint, and Word.
• Minimal English speaking, writing, and reading skills.
• Depending on location, second-language skills may be required.

Nice to have

• Ability to resolve issues.
• Effective collaboration with others to implement solutions to problems.
• Effective communication skills and ability to explain processes and procedures.
• Ability to execute on assignments and priorities.
• Ability to work within data management systems.
• Demonstrated skills using Microsoft applications, including Excel, Word, Visio, and PowerPoint.
• Capability to maintain confidentiality at all times.

Details

• Location: Bangalore.
• Home/Office Environment.
• Ability to work globally and in a virtual environment.
• Requires some flexibility in scheduling work hours.
• Travel is required when there is a business requirement.