Personal Care Specialist - 12 month contract

Overview

Provides patient and pharmacy support for prior authorizations, insurance verification, financial assistance, and specialty pharmacy referrals during a 12-month contract.

What you'll do

• Record patient interactions and update case notes in pharmacy systems.
• Process prior authorization requests and track their status.
• Verify insurance coverage and document formulary details.
• Support financial assistance enrollment and submit applications.
• Coordinate specialty pharmacy referrals and patient calls.
• Respond to routine patient inquiries and escalate complex issues.
• Monitor pending authorizations and notify senior staff about delays or denials.

What you'll need

• 3+ years of experience in pharmacy support, prior authorization processing, insurance verification, or healthcare administration.
• High school diploma, GED, or equivalent experience.
• HIPAA or applicable compliance training.
• Ability to collect clinical and eligibility documentation.
• Ability to complete payer-specific forms and manufacturer copay applications.

Nice to have

• Associate's degree in healthcare administration, life sciences, pharmacy technology, or a related field.

Details

• 12-month contract.
• Full-time.
• Remote in Ontario, Canada.