Member Success Representative - German Speaking - Part Time

Overview

Provide German-speaking customer support to members participating in market research surveys. This is a permanent part-time role requiring 20 hours per week.

What you'll do

• Follow up with support staff to ensure satisfactory ticket resolution.
• Meet or exceed team KPI goals.
• Coordinate escalations and communicate urgent issues promptly.
• Support team leads and managers with administrative tasks.
• Ensure service requirements are fulfilled.
• Provide customer support through online channels, including ticketing and email systems.

What you'll need

• At least 2 years of customer service experience involving direct consumer interaction or similar experience.
• Advanced English reading, writing, and speaking skills.
• Expert or native-level German reading, writing, speaking, and understanding skills.
• Excellent written and verbal communication skills.
• Strong attention to detail, organization, time management, and multitasking skills.
• Microsoft Office experience, including Excel, Word, and PowerPoint.
• Ability to work independently and collaboratively.

Details

• Part-time permanent position, 20 hours per week.
• Remote role based in Ontario, Canada.
• Base rate: $17.95 per hour in Canada.