Platform Engineer - AI & Power Platform

Overview

Engineer, operate and continuously improve the bank's enterprise AI and low-code platforms (Microsoft 365 Copilot, Copilot Studio, ChatGPT Enterprise and the Microsoft Power Platform) so they are secure, reliable, well governed and ready to scale.

What you'll do

• Administer, configure and support Microsoft 365 Copilot, including licence assignment, feature and agent enablement, extensibility and plugin controls, and usage and adoption reporting.
• Administer and support Copilot Studio: environments, agent publishing and sharing, connectors, authentication, DLP policies and capacity.
• Administer and support ChatGPT Enterprise: workspace configuration, SSO and SCIM user provisioning, role and group management, custom GPT, app and connector governance, and integration with compliance and audit APIs.
• Implement and operate guardrails for generative AI, such as data loss prevention, sensitivity labels, Microsoft Purview controls, audit logging and retention, in partnership with Cyber Security and Risk.
• Monitor adoption, consumption, licensing and cost of AI services and turn the data into insights for product owners.
• Support the evaluation, onboarding and operation of additional AI platforms, such as Anthropic Claude, as the bank's AI portfolio grows.
• Administer, support and operate Power Apps, Power Automate, Copilot Studio, Power BI and Dataverse.
• Troubleshoot infrastructure, connector and solution issues across Power Apps, Power Automate and Copilot Studio, and implement fixes.
• Design and build automation for operational tasks using PowerShell, Power Platform CLI and Microsoft Graph API.
• Create and manage CI/CD pipelines using GitHub Actions and Power Platform Pipelines, as well as on-premises tooling (TeamCity, JFrog, Octopus).
• Manage identities, groups, app registrations and access policies in Microsoft Entra ID, and troubleshoot user and access issues.
• Work with the Azure services that underpin the platforms, such as Azure OpenAI and Azure AI Foundry, Key Vault, Functions and Logic Apps, where required.
• Maintain infrastructure and configuration as code so that platform settings are versioned, repeatable and auditable.
• Provide technical consultancy and advice to end users, makers, project and business stakeholders on AI and Power Platform.
• Work within a team environment and across business units to complete associated tasks.

What you'll need

• 4+ years of hands-on experience administering Microsoft 365 Copilot and Copilot Studio in a large enterprise.
• Experience administering ChatGPT Enterprise or an equivalent enterprise generative AI platform, including SSO and SCIM, workspace governance and compliance integration.
• Extensive experience managing and troubleshooting large, complex, mission-critical Power Platform environments (Power Apps, Power Automate, Dataverse, Power BI).
• Strong scripting and automation skills in PowerShell, Power Platform CLI and Microsoft Graph API.
• Solid working knowledge of Microsoft Entra ID, Microsoft Purview and Microsoft 365 admin and security controls.
• CI/CD and source control experience with GitHub, GitHub Actions and Power Platform Pipelines, with knowledge of TeamCity, JFrog and Octopus.
• Understanding of responsible AI, data protection and governance in a regulated environment.
• Bachelor's degree in engineering in Computer Science/Information Technology.

Details

• Location: Bangalore, Manyata Tech Park.
• Business and team: CTO, EUX AI and Power Platform.