Product Specialist / Platform Engineer, Atlassian Confluence Cloud, Tech & Ops, Associate

Overview

Product Specialist / Platform Engineer for Atlassian Confluence Cloud within Digital Solutions, combining product ownership with hands-on platform engineering. The role acts as the technical SME and accountable partner for Confluence Cloud configuration, operational health and continuous service improvement, including support for the Valiantys-led migration from Confluence Data Center and handoff to in-house Digital Workplace ownership.

What you'll do

• Serve as the Digital Workplace Product Specialist and technical SME for Atlassian Confluence Cloud.
• Gather business, user, support and control requirements and translate them into prioritized platform solutions.
• Manage backlog priorities, enhancement requests, risks, dependencies, roadmap inputs and vendor follow-ups.
• Partner with Aladdin stakeholders and other firmwide users to improve usability, supportability, governance and service value.
• Collaborate with internal teams to define Day 2 operating processes, service measures, ownership boundaries and continuous-improvement priorities.
• Configure and administer Confluence Cloud spaces, permissions, groups, roles, workflows, security settings and tenant-level controls.
• Own hands-on configuration across Atlassian Administration, Confluence Cloud, Atlassian Guard, SSO, SAML, SCIM and Microsoft Entra ID integrations.
• Evaluate, configure, administer, upgrade and troubleshoot Atlassian Marketplace apps and third-party integrations.
• Perform root-cause analysis, testing, remediation and vendor escalation for platform, access, integration and configuration issues.
• Maintain technical standards, configuration baselines, runbooks, support procedures, knowledge articles and operational evidence.
• Partner with Valiantys and the migration team on knowledge transfer, technical validation, user acceptance testing, cutover readiness and handoff.
• Validate migrated spaces, permissions, groups, apps, integrations, administrative settings and expected user experiences.
• Support hypercare, issue triage, defect prioritization, post-migration stabilization and the transition to steady-state support.
• Assess differences between Confluence Data Center and Confluence Cloud and translate them into configuration, support and governance requirements.
• Capture decisions, known issues, exception processes, dependencies and operational knowledge needed for sustainable Day 2 ownership.
• Design and maintain scalable permission, administrative access, group-management and role-based access models.
• Partner with AIM and identity teams on provisioning, deprovisioning, privileged access, recertification and ServiceNow request processes.
• Support Marketplace app inventory, licensing, data-access analysis, security review, ownership and lifecycle governance.
• Coordinate audit logging, monitoring, change control, control evidence, risk remediation and compliance activities.
• Prepare Service Desk and specialized support teams with knowledge articles, escalation paths, known-issue guidance and support-transition materials.
• Use incidents, support trends, stakeholder feedback, platform analytics and vendor roadmaps to identify improvement opportunities.
• Recommend practical solutions that balance user value, configuration complexity, security, supportability, cost and risk.
• Coordinate Atlassian and partner engagements, track commitments and ensure technical and operational follow-through.
• Provide concise status, risk, decision and roadmap updates to the Product Owner and portfolio leadership.
• Test new features and configuration changes before broad implementation and document support and governance impacts.
• Work closely with Product Owners, SaaS application owners, Engineering, Aladdin stakeholders, Information Security, AIM, Cyber Diligence, Service Management and support teams.
• Facilitate technical and product discussions and reconcile competing user, engineering, governance and operational requirements.
• Represent Digital Workplace in migration, readiness, architecture, security, vendor and post-implementation reviews.
• Communicate clearly with business users, administrators, engineers, vendors, control partners and senior stakeholders.

What you'll need

• Five or more years of enterprise Confluence administration, platform engineering or comparable SaaS application ownership experience.
• Deep hands-on Confluence Cloud configuration experience across spaces, permissions, groups, roles, administrative settings and troubleshooting.
• Experience translating business and operational requirements into technical designs, platform configurations, testing approaches and durable processes.
• Hands-on experience evaluating, implementing, administering, upgrading and troubleshooting Atlassian Marketplace apps and integrations.
• Experience supporting Confluence Cloud migrations, including validation, testing, cutover, knowledge transfer, hypercare or post-migration stabilization.
• Working knowledge of identity and access management, SSO, SAML, SCIM, Microsoft Entra ID and group-based access controls.
• Experience diagnosing platform issues, performing root-cause analysis and coordinating escalations with Atlassian and third-party vendors.
• Strong documentation, analytical, communication, prioritization and cross-functional stakeholder-management skills.
• Ability to work independently across global product, engineering, security, support, vendor and business teams.

Nice to have

• Enterprise migration experience from Confluence Data Center or Server to Confluence Cloud.
• Experience with permission and group mapping, space remediation, Marketplace app compatibility assessments, UAT, hypercare and steady-state transition.
• Experience assessing Marketplace app licensing, security, data access, governance, technical dependencies and long-term support requirements.
• Familiarity with Atlassian Administration, Atlassian Guard, Jira, Microsoft Entra ID, ServiceNow, Splunk and enterprise access-governance processes.
• Experience supporting global collaboration platforms in financial services or another regulated environment.
• Atlassian certification.

Details

• Location: Bengaluru, India.
• Hybrid work model: at least 4 days in the office per week, with the flexibility to work from home 1 day a week.