Post Onboarding - Admin Support Analyst

Overview

Support the Global Corporate and Investment Banking (GCIB) Client Support Team by managing ad hoc and non-revenue generating tasks, supporting existing and new bank clients, and acting as an effective 1st line of defence for GCIB.

What you'll do

• Handle mandate queries and amendments.
• Handle audit queries.
• Handle general bank account queries, including payments and interest confirmation.
• Handle statement queries and requests.
• Process static data updates, including account office code changes.
• Carry out account ID activation and account closure.
• Support the Know Your Customer process across the Client On-Boarding team, including Business as Usual processing for new and existing customers and ad hoc support as required.
• Assist the business where changes occur to existing customer profiles, by taking appropriate actions such as interim Partial Assessments, system updates and escalation where appropriate.
• Facilitate the setup of non-KYC entries in relevant systems, ensuring data is accurate and controls are in place, including Guarantors, non-trading roles and duplicate entries.
• Manage stakeholders and drive improvements to the service provided to customers and the business.

What you'll need

• Experience in Anti Money Laundering, fraud and bribery, or Financial Crime roles.
• Proven track record of efficiency improvements.
• Ability to work on your own initiative.

Details

• Location: MUFG Global Service Private Ltd., Bengaluru (BCIT).