Post Sales Support

Overview

CDW is seeking a Post Sales Support professional to support the end-to-end order fulfilment and customer experience for transactions processed through CDW India.

What you'll do

• Manage customer orders from receipt through to fulfilment and invoicing.
• Process purchase orders with distributors and vendors.
• Monitor order status, track deliveries and provide regular customer updates.
• Liaise with internal sales teams, distributors, vendors and logistics partners to ensure smooth order execution.
• Resolve order, delivery, invoice and documentation queries in a timely manner.
• Support returns, replacements, credit notes and post-sales issue resolution.
• Maintain accurate customer, order and transaction information across CDW systems.
• Ensure compliance with India-specific processes and documentation requirements, including e-way bills where applicable.
• Escalate commercial, compliance or operational risks when required.
• Support process improvement initiatives and contribute to operational excellence across the team.

What you'll need

• Experience in Sales Support, Customer Service, Order Management, Sales Operations or a similar role.
• Experience supporting customers through an order-to-delivery process.
• Strong organisational skills with excellent attention to detail.
• Ability to manage multiple priorities and work effectively under pressure.
• Excellent written and verbal communication skills.
• A customer-focused approach with a strong sense of ownership and accountability.
• Confidence working with multiple stakeholders across different teams and locations.
• Strong problem-solving skills and a proactive mindset.
• Experience using ERP, CRM and Microsoft Office tools.

Nice to have

• Knowledge of IT hardware, technology distribution or India-specific compliance processes.

Details

• Location: Bangalore, India.