Senior Sales Support

Overview

Support the end-to-end sales and order lifecycle for customers transacting through CDW India, working closely with international sales teams, customers, distributors, vendors and logistics partners.

What you'll do

• Support international and local sales teams with customer requirements across India.
• Prepare quotations and obtain pricing, availability and lead times from distributors and vendors.
• Validate products, pricing, margins and commercial terms before quotes are issued.
• Manage quote validity and pricing refreshes where required.
• Review customer purchase orders against approved quotations and commercial agreements.
• Process customer orders and raise purchase orders with approved distributors.
• Monitor stock availability, order status and expected delivery dates.
• Maintain accurate customer, quotation and order information across CDW systems.
• Act as a key point of contact for sales teams and customers throughout the order lifecycle.
• Coordinate with internal teams, vendors, distributors and logistics partners to resolve issues and ensure smooth fulfilment.
• Support onboarding of new customers and expansion of international customers into India.
• Support returns, replacements, credit notes and invoicing discrepancy resolution.
• Ensure compliance with company policies and India-specific documentation requirements.
• Identify opportunities to improve processes and support operational excellence initiatives.

What you'll need

• Experience in Sales Support, Sales Operations, Order Management, Customer Operations or a similar role.
• Experience supporting B2B customers through the quote-to-order and order-to-delivery lifecycle.
• Strong organisational skills with excellent attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication skills and confidence working with a wide range of stakeholders.
• A customer-focused approach with a strong sense of ownership and accountability.
• Strong problem-solving skills and the ability to resolve issues proactively.
• Experience working with distributors, vendors and logistics providers.
• Comfortable using ERP, CRM and Microsoft Office tools.

Nice to have

• Experience within IT, technology, distribution or hardware environments.
• Knowledge of India GST and e-way bill processes.

Details

• Location: Bangalore, India.