Order Management Senior Specialist

Overview

Postman is hiring an Order Management Senior Specialist in Bangalore to manage the full order lifecycle, from intake and validation through processing, invoicing and closure, and to support the team through month-end, quarter-end and fiscal year-end close.

What you'll do

• Independently manage order-related tickets and requests across Zendesk, Salesforce, Jira and internal tools within defined SLAs.
• Review purchase orders, quotes, order forms, contracts and master service agreements (MSAs) for accuracy, completeness and compliance with internal order acceptance policies.
• Validate opportunity, quote, contract, customer and billing details before processing orders.
• Handle complex and non-standard orders, identifying discrepancies in pricing, terms, billing information, approvals and documentation.
• Process new orders, renewals, amendments and other order-related requests accurately and on time.
• Take ownership of assigned close-period activities, ensuring timely invoicing and order closure during month-end, quarter-end and fiscal year-end.
• Flag risks, blockers and potential delays early, with clear updates to stakeholders and the team.
• Support onboarding and training for new team members and serve as a resource for process-related questions.
• Identify recurring issues, recommend practical improvements and maintain process documentation.
• Support testing, validation and adoption of new billing systems, products and order workflows.
• Participate in rotational shifts, planned holiday coverage and additional close-cycle support as required.

What you'll need

• 4+ years of relevant experience in order management, sales order processing, quote-to-cash operations or billing operations.
• Experience supporting enterprise customers in a SaaS or software business.
• Strong understanding of quote-to-cash workflows and related documentation, including purchase orders, quotes, order forms, contracts and invoices.
• Experience with SaaS subscription models, renewals, amendments, subscription billing and invoicing.
• Demonstrated ability to handle complex orders independently, identify discrepancies and coordinate resolution across teams.
• Experience supporting month-end and quarter-end close, including managing urgent requests and competing deadlines.
• Experience collaborating with Sales, Renewals, Deal Desk, Finance, Revenue Operations or Billing teams.
• Experience training colleagues, supporting new hires or sharing process knowledge within a team.
• Familiarity with Salesforce and billing or order management systems.
• Strong attention to detail, ownership and the ability to manage priorities in a fast-paced environment.
• Flexibility to work rotational shifts across India, EMEA and US coverage hours.

Nice to have

• Experience with Zendesk and Jira.
• Experience with Chargebee or a similar subscription billing platform.
• Exposure to enterprise licensing, bundled offerings or AWS Marketplace transactions.
• Experience supporting system migrations, testing new workflows or implementing process improvements.
• Experience working in a global business environment.

Details

• Location: Bangalore, India. Full-time.
• Work model: shift-based hybrid, with office-based day/evening shifts and work-from-home night shifts.
• Shifts (IST): 6:00 AM – 3:00 PM and 2:00 PM – 11:00 PM (office-based); 6:00 PM – 3:00 AM and 9:00 PM – 6:00 AM (work from home).
• Part of a 24/5 global coverage model with rotating shifts; Saturday and Sunday are regular days off.
• Public holiday, festival and occasional weekend coverage may be required, especially during close periods.
• Employees working designated holidays or night shifts are eligible for holiday pay and a night shift allowance per company policy.
• Office attendance: three days a week in Bangalore, transitioning to five days a week by the end of the year.