Power Platform Support Analyst (Hybrid)

Overview

Support the global citizen developer community on the Microsoft Power Platform, troubleshooting issues and operating the Power Platform Centre of Excellence toolkit for Kaplan International's IT team in Bengaluru.

What you'll do

• Provide technical assistance for Power Apps, Power Automate, and Power BI users, diagnosing and resolving platform-related issues.
• Assist and guide citizen developers with best practices, data connections, and environment usage.
• Operate and maintain the Power Platform CoE toolkit, ensuring accurate inventory, usage analytics, and compliance.
• Maintain up-to-date support documentation, FAQs, and knowledge base articles.
• Monitor environments and applications for adherence to platform governance and data policies.
• Work closely with UK-based team members, demonstrating flexibility in communication and project delivery across different time zones.
• Stay up to date with the latest Power Platform updates, AI advancements, and features, applying them to improve existing solutions.
• Deliver short training sessions or office hours to help citizen developers build compliant, maintainable apps.

What you'll need

• Hands-on experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI).
• Understanding of Dataverse, connectors, and Power Platform administration.
• Strong troubleshooting and user support experience.
• Ability to communicate technical concepts clearly to non-technical users.
• Fluency in English (spoken and written).

Nice to have

• Experience using or maintaining the Power Platform CoE Starter Kit.
• Familiarity with Azure AD, permissions management, and licensing models.
• Microsoft Power Platform Fundamentals (PL-900) certification.

Details

• Location: Bangalore, KA, India (Bengaluru).
• Hybrid work mode.
• Employee type: Employee.