PREDICTIVE Braze Architect

Overview

Serve as a trusted advisor to clients and internal stakeholders, translating marketing requirements into scalable Braze platform solutions and owning the end-to-end technical direction for multiple client engagements.

What you'll do

• Lead cross-functional teams through the full project lifecycle, from discovery and scoping to launch and post-launch optimization, setting clear expectations, removing blockers, and fostering accountability.
• Serve as the primary technical point of contact for clients, leading technology discussions and translating technical concepts into business-friendly language.
• Act as a liaison between account management, operations teams, and developers/engineers, proactively aligning priorities and ensuring seamless collaboration.
• Guide projects through governance processes by balancing time, scope, and compliance considerations while advocating for the best possible client outcome.
• Gather business, marketing, and technical requirements through active listening and targeted discovery, synthesizing inputs into comprehensive solution designs.
• Architect data feeds, platform configurations, and automated campaign workflows that are scalable, maintainable, and aligned with client goals.
• Troubleshoot and resolve client data feed issues using documentation, platform tools, and peer expertise.
• Develop project scoping and estimating guidelines that enable accurate planning and set realistic client expectations.
• Stay current on Braze platform updates, cross-channel marketing trends, and emerging third-party integrations, and share insights with the broader team.
• Identify patterns in recurring client requests and champion internal process or tooling improvements.
• Create, document, and evangelize best practices for the Braze platform.
• Mentor junior team members by sharing technical knowledge, modeling strong client engagement, and providing constructive feedback.

What you'll need

• 3+ years of hands-on architecture experience with the Braze platform.
• Demonstrated experience in cross-channel marketing (Email, Push, SMS, Web Push, In-App Messaging).
• Prior consulting or client-facing advisory experience.
• Bachelor's degree or equivalent professional experience.
• Exceptional communication skills, able to simplify complex technical topics for non-technical stakeholders.
• Track record of leading cross-functional teams without direct reporting authority.
• Resourceful, solutions-oriented approach to problem-solving, exhausting available tools, documentation, and networks before escalating.
• High emotional intelligence and ability to navigate ambiguity, manage competing priorities, and maintain composure under pressure.
• Growth mindset, seeking feedback and investing in continuous learning.

Nice to have

• Braze certification or equivalent platform credentials.
• Experience with marketing automation platforms beyond Braze (e.g., Salesforce Marketing Cloud, Iterable, Klaviyo).
• Familiarity with data warehousing, API integrations, or BI/reporting tools commonly used alongside Braze.
• Experience mentoring or managing technical consultants.

Details

• Location: USA-Remote-Colorado.
• Employment type: Full time, permanent.
• Reports to the Platform Director.