Pricing Strategy Manager

Overview

Serve as a strategic pricing partner to Product Managers across the company's AI and Contact Center software portfolio, strengthening pricing and packaging proposals through analysis, structured challenge, and governance coordination.

What you'll do

• Partner with Product Managers to strengthen pricing and packaging recommendations for new and existing products across strategic alignment, pricing model design, and operational feasibility.
• Identify gaps, inconsistencies, or risks in pricing proposals and help refine thinking through structured feedback, with a high degree of autonomy and minimal oversight from the Pricing Director.
• Provide targeted research and analytical support to strengthen proposal builds, such as financial modeling and competitive benchmarking, leveraging business partners where appropriate.
• Support PMs in navigating cross-functional operationalization requirements for pricing changes.
• Prepare PMs to present proposals to the Pricing Committee.
• Coordinate Pricing Committee activities, including scheduling, documenting decisions, and communicating approved changes across the organization.
• Maintain pricing documentation as the source of truth and proactively cascade changes to impacted teams and systems (e.g., SFDC/CPQ, website, sales enablement).
• Support development and maintenance of pricing analytics and dashboards, including discounting analysis, pricing performance monitoring, and packaging optimization, directly or in partnership with BI resources.
• Conduct ad hoc strategic pricing research and monitor market trends across the SaaS, AI, and Contact Center landscape.
• Serve as a resource to Sales and Deal Desk on pricing and packaging Q&A.

What you'll need

• 5+ years of experience in pricing, strategy & ops, management consulting, FP&A, or related analytical roles in B2B SaaS.
• Strong command of SaaS pricing best practices across model design, packaging, and monetization strategy.
• Ability to build and review financial models, pressure-test assumptions, and translate data into business implications.
• Clear, structured communicator, able to give direct, constructive feedback to Product Managers and translate pricing concepts into actionable guidance.
• Collaborative and direct: confident enough to push back on a PM's thinking constructively and trusted to be a genuine partner rather than a blocker.
• Proven ability to work effectively with multiple teams, manage competing priorities, and drive alignment across the organization.
• Highly organized self-starter, comfortable managing a high-volume workload independently, maintaining documentation standards, and driving initiatives to completion without close supervision.
• Familiarity with Salesforce and business intelligence platforms.

Nice to have

• Experience in SaaS, AI, or Contact Center software.
• Familiarity with usage-based, subscription, or outcome-based pricing models.
• Knowledge of quote-to-cash processes, billing systems, and contract structures.
• Exposure to competitive pricing analysis or willingness-to-pay frameworks.
• Background in supporting pricing committees or governance processes.
• CPQ experience.

Details

• Location: Remote, United States.
• Base salary range: $93,000 - $140,000.
• Eligible for long-term incentives in the form of equity and short-term incentives of either bonus or commission, based on level and role.
• Benefits include medical, dental, vision, life and disability insurance, EAP, 401(k), uncapped PTO for exempt employees, and 14 paid holidays per year.