Principal Client Advisor - Tech (United States)

Overview

Principal Client Advisor on Karat's Sales team, serving as strategic advisor to the company's most sophisticated enterprise clients and driving renewals, expansion and transformational hiring outcomes.

What you'll do

• Support customers through their entire customer lifecycle by delivering hiring and analytical expertise that turns their hiring processes into a competitive advantage.
• Manage your book of business and be responsible for the continued expansion of those accounts.
• Serve as strategic advisor for the most sophisticated enterprise clients, managing complex, multi-stakeholder relationships and delivering high-impact solutions.
• Lead strategic growth initiatives for a portfolio of high-value enterprise accounts, consistently driving exceptional YOY revenue growth through renewals and expansions.
• Cultivate executive-level relationships across the enterprise client portfolio, positioning the company's solutions to address complex organizational challenges and achieve measurable business impact.
• Analyze performance data sets and metrics, providing insights that help clients make informed decisions throughout the partnership.
• Work closely with other GTM teams to develop and execute account strategies that maximize growth opportunities within client accounts.
• Act as the client's voice within the company, representing their feedback and needs to product, marketing, solutions and customer experience teams.
• Partner with senior stakeholders across divisions to drive organizational change management, building consensus on hiring process improvements and establishing shared goals, success metrics and accountability frameworks.

What you'll need

• 10+ years of strategic or technical account management for enterprise-sized clients, or management consulting experience.
• Proven track record managing complex, multi-stakeholder relationships at Fortune 500 or similarly large enterprise organizations.
• Experience driving upsell/expansion revenue while maintaining high retention rates in a B2B SaaS environment.
• Strong consulting background or demonstrated ability to influence C-level stakeholders and drive organizational change.
• History of managing large-scale technology implementations or transformation projects.
• Deep expertise in building business cases and ROI analyses to justify program expansions.
• Strong understanding of technical recruiting, engineering operations, or related domains that impact senior technology leaders.
• Experience using modern sales tech stack (Salesforce, Sales Engagement Platforms, LinkedIn Sales Navigator).

Nice to have

• Success in fast-paced, high-growth, and quick-change environments.
• Experience influencing technical leaders as a strong plus.

Details

• Location: Remote, available only to candidates residing in the San Francisco Bay Area.
• Up to 20% travel for strategic face-to-face meetings with enterprise prospects and industry events.
• Immigration sponsorship is not available.
• Compensation: On-Target Earnings comprising base salary plus sales commission, plus benefits and equity; base salary $150,000 to $180,000 USD and annual commission target $90,000 to $120,000 USD.