Principal Consultant

Overview

Lead L2/L3 production support, stabilization and continuous improvement for Oracle HCM Cloud applications in a live enterprise environment, with a focus on Core HR, Oracle Recruiting Cloud (ORC), Journeys and HCM Security.

What you'll do

• Lead L2/L3 production support for Oracle HCM Cloud modules, primarily Core HR, Oracle Recruiting Cloud (ORC), Journeys and HCM Security.
• Troubleshoot and resolve production issues related to employee data, hiring processes, candidate lifecycle, approvals, role provisioning and security access.
• Act as the functional lead for incident triage, defect analysis, root cause analysis and timely resolution within agreed SLAs.
• Support configuration and maintenance of Core HR, ORC, Journeys, Redwood UI, Business Rules and related HCM processes.
• Manage and support HCM Security, including role-based access control, custom roles, data security, user access issues and segregation of duties considerations.
• Collaborate with business users, HR operations and technical teams to analyze issues, recommend solutions and implement system improvements.
• Support quarterly releases, patch impact analysis, regression testing and production deployment activities.
• Coordinate with Oracle support for product issues, service requests and escalation management when required.
• Prepare support documentation, knowledge articles, issue logs and handover materials for operational continuity.
• Support integrations and downstream impacts involving HCM modules, security and related enterprise applications.

What you'll need

• Strong hands-on experience in Oracle HCM Cloud, with proven expertise in Core HR and Oracle Recruiting Cloud (ORC).
• Good functional knowledge of Oracle Journeys and experience supporting lifecycle-based employee process automation.
• Strong experience in HCM Security, including RBAC, custom roles, inherited roles, data security and user provisioning/access troubleshooting.
• Proven experience in production support / application support / BAU support for Oracle HCM Cloud in an enterprise environment.
• Experience handling L2/L3 incidents, service requests, defect resolution, root cause analysis and business-critical issue management.
• Working knowledge of Redwood UI, VBCS and Business Rules within Oracle HCM Cloud.
• Ability to lead functional discussions, support business stakeholders and coordinate with technical teams for issue resolution and enhancements.
• Experience with release management activities including impact assessment, testing support and post-release stabilization.
• Strong understanding of HR business processes such as employee lifecycle events, recruitment workflows, approvals and security access controls.
• Experience using ticketing and support tools such as ServiceNow, Jira or similar platforms.
• Strong communication, stakeholder management and documentation skills.

Nice to have

• Experience leading Oracle HCM Cloud support teams or serving as a module lead in a global support model.
• Familiarity with OTBI, BI reports, HDL, HSDL, Fast Formula and related HCM support/troubleshooting areas.
• Experience working with integrations between Oracle HCM Cloud and third-party or enterprise systems.
• Knowledge of Oracle quarterly update processes and best practices for release readiness.
• ITIL knowledge or experience working in a structured production support environment.
• Prior experience in large-scale HR transformation or post-implementation support programs.

Details

• Location: 2nd Floor, MFAR Manyata Tech Park, Greenheart Phase I, Kasaba Hobli, Nagavara Village, Bengaluru 560045.