Principal Product Manager

Overview

As a Principal Product Manager within Target Enterprise Services, you will shape the strategic vision and own the roadmap for a complex product domain, serving as a strategic senior individual contributor and force multiplier across product strategy, platform evolution, and AI transformation within Target's Service Centre product ecosystem.

What you'll do

• Establish a clear multi-year vision and roadmap for Digital Servicing, AI-powered experiences, and servicing platforms.
• Influence product investment decisions to align with TES and enterprise priorities.
• Translate complex business challenges into scalable product opportunities with measurable outcomes.
• Improve servicing outcomes across Guest experience, team member productivity, operational efficiency, adoption, automation, and cost to serve.
• Deliver measurable progress against product OKRs and enterprise priorities.
• Ensure product investments generate measurable business value rather than technology outputs alone.
• Elevate product management practices across discovery, experimentation, prioritisation, roadmap development, measurement, and storytelling.
• Coach and mentor product practitioners, strengthening customer-centric problem-solving and outcome-based decision-making.
• Establish consistent product discipline and effective product-management practices across TES teams.
• Serve as a trusted adviser to Product, Technology, Data, Design, Operations, and business leaders.
• Strengthen alignment between business strategy and product execution.
• Reduce decision-making friction and accelerate execution across organisational and functional boundaries.

What you'll need

• Four-year degree or equivalent experience.
• 10+ years of product management or equivalent domain experience, preferably within retail, consumer servicing, enterprise platforms, or AI-enabled products.
• Demonstrated experience defining strategy and roadmaps for complex, enterprise-scale products or platforms.
• Deep expertise in product discovery, experimentation, prioritisation, outcome-based roadmaps, and product measurement.
• Experience leading product-driven transformation across Technology, Data, Design, Operations, and business teams.
• Strong understanding of digital servicing, automation, AI-enabled experiences, data flows, and platform capabilities.
• Proven ability to influence senior leaders and align stakeholders without direct authority.
• Demonstrated ability to coach and mentor product practitioners and elevate product-management maturity.
• Strong strategic thinking, communication, storytelling, and data-driven decision-making skills.
• Expertise in agile product-development practices.

Details

• Location: Bangalore, India.