Principal Specialist - Customer Service

Overview

Ensure the accuracy, integrity and governance of operational and product master data by applying defined business rules, monitoring data quality controls and investigating discrepancies before and after ingestion.

What you'll do

• Enter and update data from internal and external sources using an SAP custom transaction following the established business and validation rules.
• Maintain and update Master Data tables (e.g., Engine Model, Engine Family, Engine Disposition, Workscope, Part Condition).
• Perform L1 investigation of data turnbacks raised by data consumers and coordinate resolution with the appropriate teams.
• Monitor data quality trends related to completeness, accuracy and timeliness.
• Document and track data turnbacks and data entry exceptions to identify recurring issues.
• Lead or participate in Quality Clinics to review data quality issues and define preventive actions.
• Develop and improve preventive controls such as business rules, automated validations, dashboards and monitoring tools.
• Collaborate with data providers, analysts and system owners to resolve data issues and ensure consistency across systems.
• Improve data ingestion, validation and stewardship processes.
• Provide guidance and support to other data stewards on complex cases and best practices.

What you'll need

• A University Degree or equivalent experience and minimum 5-8 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years of experience.
• Experience performing complex data investigations and root cause analysis across systems or processes.
• Experience defining or improving data governance controls, business rules, validations or monitoring dashboards.
• Experience facilitating data quality reviews, governance forums or Quality Clinics and guiding junior data stewards on investigation and data validation practices.

Nice to have

• Experience working with SAP data transactions or enterprise data management systems.
• Experience working with data quality dashboards (Power BI, Tableau, or equivalent).
• Experience working with data governance frameworks or data stewardship programs.
• Experience supporting data contracts or provider data delivery agreements.
• Experience working with cross-functional operational or engineering data.

Details

• Location: Bengaluru, Karnataka, India (Northgate, Sy No 2/2 Venkatala Village, Yelahanka Hobli).
• Work mode: Hybrid.
• Shift timings: Rotational shift (7AM to 4PM IST, 12.30PM to 9.30PM IST and 4.30PM to 1.30AM IST).
• The role requires flexibility to accommodate stakeholder interactions and support business needs.