Principal Strategic Alliances Manager, GSI

Overview

Lead NiCE's strategic alliances with priority global systems integrators (GSIs) across India and the Middle East, building joint go-to-market programmes, pipeline and delivery capacity for CXone and Cognigy.

What you'll do

• Lead and grow NiCE's strategic alliances with the priority GSIs across India and the Middle East, such as Accenture, TCS, Infosys, Wipro and HCLTech, and agree where joint investment will return the most
• Build and sustain executive sponsorship at each priority GSI across customer experience, technology and industry leadership, and run a joint business plan for each with clear targets and regular reviews
• Shape and scale a NiCE practice inside the partner: joint solution offerings built on CXone Mpower and Cognigy, certified delivery capacity, and a clear place in the partner's go-to-market
• Drive joint pursuit of named accounts, growing partner-sourced and partner-influenced pipeline through SI-led bids, RFPs and co-sell alongside NiCE direct sales
• Work with NiCE sales, marketing, product, professional services and customer success to deliver aligned joint campaigns, enablement programmes and delivery quality
• Make sure partner-led deployments land well, so customers see value quickly and references follow
• Act as the voice of India and the Middle East in NiCE's global GSI programme, giving regional insight to alliance leaders in the US, Europe and the rest of APAC and influencing strategy, programme design and investment
• Serve as NiCE's internal expert on how each GSI sells and delivers, supporting internal training and account team engagement
• Report on performance metrics such as partner-sourced and influenced pipeline, bookings, certified resources and joint wins

What you'll need

• Minimum 16 years' experience in strategic alliances, systems integrator partnerships or enterprise channel management
• Proven success building joint go-to-market programmes with large systems integrators, including influencing at executive level
• Strong understanding of how GSIs make money: services attach, practice economics, utilisation and certified headcount
• Ability to influence cross-functional stakeholders and drive alignment across geographies and business units
• Exceptional communication, collaboration and relationship-building skills
• Self-motivated, proactive and able to thrive in a fast-paced, matrixed environment
• Experience working with globally distributed teams across the US, Europe and the rest of APAC
• Willingness and ability to travel regularly across the region
• Fluent English required

Nice to have

• CX, contact centre, cloud or enterprise software experience
• Hindi or Arabic

Details

• Location: Pune, India
• Work mode: NICE-FLEX hybrid model, 2 days in the office and 3 days remote each week
• Reports into: Vice President, Partner Sales, International
• Role type: Individual Contributor
• Requires regular travel across the region