Principal Technical Program Manager

Overview

Principal Technical Program Manager for Mastercard Networks Exchange (NEX), a single-connection platform linking transaction originators and receivers to global and regional payment networks, as NEX modernizes onto a next-generation platform.

What you'll do

• Drive execution of an outcome from inception through successful delivery of services or domains, or an outcome spanning multiple teams and integrations across the enterprise.
• Work with multiple scrum/delivery teams to build and improve ways of working, and identify and mitigate risks or issues that may impact the plan.
• Conduct meaningful retrospectives and create action plans to implement changes at the team level; coordinate with other TPMs in the program to align and plan actions across the program.
• Look across the program to identify potential system efficiencies or process improvements and suggest proactive strategies for consideration by program leadership.
• Clearly articulate scope, timelines, dependencies, owners, actions, risks, and mitigations.
• Report progress to teams and senior leadership on a regular cadence, potentially representing segments of or the entire program.
• Serve as the first point of contact for your teams or business line/service and the source of truth for status, providing correct information and data to the right audience at the right time.
• Understand the business strategy and design approaches within product, program, or domain with enough depth to be credible and influential with the teams you work with.
• Help customers and engineering teams make trade-off decisions by considering business goals, technical platform strategy, customer experience and maintainability.
• Identify blocking issues and manage their resolution.

What you'll need

• Experience operating autonomously across multiple teams, with demonstrated critical thinking and thought leadership.
• Experience building large-scale enterprise technical or engineering programs and products from inception to delivery, and articulating impact using metrics.
• Demonstrated experience breaking down problems, organizing work, planning sprints, and delivering technical programs in agile delivery models (scrum, Kanban, etc.).
• Proven track record of data-driven decision making and applying continuous improvement methodologies across teams.
• Demonstrated experience building relationships, partnering with and influencing dependent teams, and commanding respect across the organization.
• Expertise in Payments, IaaS, or PaaS.
• Technical program delivery experience.
• Self-motivated, intellectually curious, ownership-driven leadership that proactively identifies opportunities, challenges assumptions, and drives outcomes end-to-end.

Nice to have

• Expertise in CI/CD, SQL databases, microservices APIs, and distributed systems operations in a DevOps model.

Details

• Location: Pune, India.
• Information security responsibilities apply: abide by Mastercard security policies, ensure confidentiality and integrity of information accessed, report suspected violations or breaches, and complete periodic mandatory security training.