Principal, Technology Architect (CFSE)

Overview

Lead enterprise service management architecture, governance, delivery, and continuous improvement across Haleon's technology landscape, with a strong focus on ServiceNow.

What you'll do

• Own product strategy and architecture for enterprise platforms and services.
• Design solution architectures, platform roadmaps, and future-state architectures.
• Oversee delivery, support, stability, and operational performance of assigned platforms.
• Lead Product DevOps Squads using Agile delivery methods.
• Manage transformation programmes and workstreams across assigned portfolios.
• Design large-scale integrations and common tooling architectures.
• Provide platform, service, operational, and programme reporting to leadership.

What you'll need

• 15+ years of experience in enterprise service management, ServiceNow, enterprise architecture, IT operations, or related domains.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• Experience governing enterprise-scale service management platforms in large global organizations.
• Experience delivering complex technology programmes, platform transformations, and large-scale implementations.
• Experience leading cross-functional teams, Agile squads, and Managed Service Providers.
• Strong understanding of ITSM processes including Incident, Change, Problem, and Service Request Management.
• Experience developing solution designs, technology roadmaps, enterprise architectures, and large-scale integrations.

Nice to have

• Deep technical expertise in ServiceNow architecture, implementation, and governance.
• ServiceNow certifications such as Certified System Administrator, Application Developer, Implementation Specialist, or Technical Architect.
• Experience with monitoring, observability, event management, capacity management, and command centre operations.
• Experience with Agile, DevOps, Release Management, Product Ownership, and ServiceNow PPM.
• Experience with AQM, TOSCA, or global HR, Finance, Procurement, Legal, and ERP functions.

Details

• Location: Bangalore, India.