Process Associate

Location: Ghatkopar West, Mumbai

Work Model: Hybrid (4 Days Work From Office + 2 Days Work From Home)

Work Schedule: Monday to Saturday

Shift Timings: 10:00 AM - 7:00 PM IST

About Datastraw

Datastraw helps fast-growing consumer brands across beauty, wellness, fashion, and lifestyle improve their customer support and business operations through people, technology, data, and AI.

We're looking for a Process Associate who enjoys solving problems, working with teams, and wants to build a career in operations.

Role Overview

As a Process Associate, you will be responsible for supporting the day-to-day operations of client accounts and ensuring that tasks are completed accurately and on time. You will work closely with internal teams, monitor daily performance, resolve operational issues, and help improve processes. This role is ideal for someone looking to move beyond customer support and build a career in operations and client management.

What You Will Do

• Handle day-to-day operational tasks for assigned client accounts
• Coordinate with internal teams to ensure smooth workflow
• Monitor daily work and help ensure quality and timely completion of tasks
• Track basic performance metrics such as productivity, quality, and pending work
• Assist in resolving operational issues and customer escalations
• Share regular updates with clients and internal stakeholders
• Suggest improvements to make processes more efficient
• Support the team in maintaining process accuracy and service standards

What We’re Looking For

• 1-3 years of experience in Customer Support, Operations, BPO, Customer Success, or similar roles
• Good communication and coordination skills
• Ability to manage multiple tasks and prioritize work
• A problem-solving mindset with a sense of ownership
• Comfortable using Google Sheets or Excel for basic tracking and reporting
• Experience with tools like Zendesk, Freshdesk, Interakt, Shopify, or similar platforms is an added advantage

Why Join Datastraw?

At Datastraw, you'll do much more than customer support. You'll gain hands-on experience in: