Process Associate – Contracts Administration (S2C)

Overview

Process Associate / Junior Process Associate role in Contracts Administration (S2C), handling contract validation, data entry and documentation for KONE's Business Services team.

What you'll do

• Perform basic contract validation and data verification activities
• Ensure accurate entry of contract information into business systems
• Review contract requests for completeness before processing
• Maintain proper documentation and audit trails for processed contracts
• Support contract lifecycle activities in accordance with established procedures
• Coordinate internally to resolve incomplete requests and obtain required information
• Adhere to SLA timelines, quality standards, and compliance expectations
• Assist in maintaining contract trackers, dashboards, and status reports
• Escalate discrepancies, process issues, and recurring exceptions when required
• Support audit, control, and compliance requirements
• Use AI-enabled productivity tools responsibly to summarize information, draft business updates, check completeness, and improve day-to-day efficiency
• Identify repetitive manual tasks and suggest opportunities for automation, standardization, or process simplification
• Collaborate with process experts and automation teams by clearly explaining business requirements, exceptions, and expected outcomes
• Validate outputs from AI or automation tools before business use, ensuring accuracy, confidentiality, and human accountability

What you'll need

• Bachelor's degree in commerce, Business Administration, or related discipline
• 1–4 years of experience in Contract Administration, Operations, Shared Services, or related functions
• Experience working with business systems and documentation processes
• Good understanding of contract data validation activities
• Proficiency in Microsoft Excel, Outlook, Word, and basic reporting activities
• Ability to maintain accurate records and audit documentation
• Basic awareness of AI tools such as Microsoft Copilot or similar business productivity assistants
• Ability to write clear prompts to summarize information, structure data, draft communication, and support analysis
• Awareness of automation concepts such as workflow automation, exception handling, approvals, and process triggers
• Basic understanding of how tools such as Power Automate, Power Apps, Power BI, or similar platforms can support business process improvement
• Ability to describe business requirements, process steps, data inputs, outputs, and validation rules for automation opportunities
• Understanding of responsible AI usage, including data privacy, confidentiality, output validation, and human review before decision-making
• Strong attention to detail and commitment to quality
• Good communication and coordination skills
• Time management and prioritization abilities
• Process-oriented and improvement-focused mindset
• Accountability, ownership, and willingness to validate outcomes
• Problem-solving ability with curiosity to explore better ways of working
• Team collaboration skills across process, business, and technology stakeholders
• Learning agility to adopt new digital tools, AI-enabled ways of working, and automation concepts
• Customer-focused approach with a strong sense of service quality and business impact

Nice to have

• Demonstrates curiosity to learn how AI and automation can improve contract administration and business operations
• Uses AI tools as a productivity enabler while applying judgment, validation, and accountability
• Understands that AI output must be reviewed for accuracy, relevance, and compliance before being used
• Can identify simple use cases where automation may reduce repetitive effort, improve data quality, or shorten processing time
• Supports continuous improvement by sharing practical pain points, process deviations, and improvement ideas with the team
• Maintains awareness of data sensitivity and avoids entering confidential or restricted information into unapproved tools

Details

• Location: Ambattur, Chennai