Process Trainer - Team Lead - LRM

Overview

Design and deliver training programs for sales teams on lending products, sales processes, compliance and operational procedures, and provide ongoing coaching to improve productivity and conversion.

What you'll do

• Design and deliver training programs for sales teams on lending products, sales processes, compliance requirements, and operational procedures.
• Develop and maintain training content, including presentations, training manuals, SOPs, assessments, and e-learning modules.
• Conduct classroom, virtual, and field-based training sessions to ensure effective knowledge transfer and skill development.
• Collaborate with business stakeholders and subject matter experts to create practical and engaging learning experiences aligned with business objectives.
• Evaluate trainee performance through assessments, feedback, and performance tracking to identify learning gaps and improvement areas.
• Provide ongoing coaching and mentoring to sales teams to improve productivity, customer handling, and conversion effectiveness.
• Monitor training effectiveness and recommend enhancements to training methodologies, content, and delivery mechanisms.
• Ensure all training programs remain aligned with organizational goals, regulatory guidelines, and evolving business requirements.

What you'll need

• 3+ years of experience in Sales Training, Learning & Development, or Training Delivery within Banking, NBFC, Fintech, or Lending domains.
• Should have good networking capabilities and be willing to travel extensively throughout their specified area.
• Skilled in coaching and mentoring, a quick learner who grasps and puts into application the new learnt ideas and concepts.
• Strong understanding of lending products, sales processes, and customer acquisition practices.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to create engaging training content and facilitate interactive learning sessions.
• Graduate/Postgraduate in any discipline.

Nice to have

• Proficiency in Microsoft PowerPoint, Excel, and Learning Management Systems (LMS).
• Certification in Training & Development or Learning Facilitation.

Details

• Location: Chandigarh, Punjab.
• Willingness to travel extensively throughout the specified area.