Product Engineer

About the Job

This is an exciting opportunity to join a dynamic team as a Product Engineer I - Voice AI. You will be responsible for building and evolving production-grade Voice AI systems that are used by real customers. You will work closely with live deployments, identifying gaps from usage, designing fixes, and shipping them to production. The priorities will be driven by customer outcomes rather than quarterly roadmaps.

Roles & Responsibilities

• Build custom integrations, internal tools, and AI workflows to unblock customer needs
• Design and refine prompts, RAG systems, and LLM-based solutions
• Write high-quality Python/JavaScript code with a focus on reliability, testing, and maintainability
• Decide whether a solution should stay custom, become reusable, or be upstreamed into the core product
• Partner with the core engineering team to share learnings and reduce future friction

Required Skills & Qualifications

• Strong fundamentals in Python and/or JavaScript (talent over specific language)
• Comfort with ambiguity and incomplete requirements
• Curiosity about AI/ML in production (experience is a plus)
• Ownership, pragmatism, curiosity, and entrepreneurial thinking
• Ability to clearly communicate technical tradeoffs in a business context
• AI-native exposure (prompts/context engineering/RAG) is a plus