Product Implementation Engineer

Overview

Own the end-to-end onboarding and implementation experience for CloudSEK customers across XVigil, BeVigil, and SVigil. Configure the platform, manage integrations, deliver training, and build scalable onboarding processes.

What you'll do

• Own customer onboarding from post-sales kickoff through go-live.
• Conduct discovery sessions on customer assets, threats, and security workflows.
• Configure alert rules, keyword monitoring, and asset inventories.
• Guide API integrations with SIEM, SOAR, ticketing, and threat intelligence platforms.
• Troubleshoot integration issues and coordinate product-side resolutions.
• Deliver product training and create enablement resources.
• Relay customer feedback and improve onboarding methodology.

What you'll need

• 2–5 years of experience in technical implementation, solutions engineering, or customer onboarding.
• Understanding of cybersecurity concepts such as threat intelligence, digital risk protection, vulnerability management, or SIEM/SOAR.
• Hands-on REST API experience, including reading documentation and debugging integrations.
• Strong project management skills across multiple customer onboardings.
• Excellent communication skills with technical and non-technical stakeholders.

Nice to have

• Familiarity with dark/deep web threat intelligence and DRP platforms.
• Experience integrating security tools with SIEM or SOAR platforms.
• Scripting ability in Python or JavaScript.
• Experience creating technical documentation or onboarding curricula.

Details

• Location: Bengaluru, Karnataka, India.