Product Management Senior Manager- HIH - Evernorth

Overview

Senior leadership role within the Data, Digital and AI portfolio at Evernorth Hyderabad, building and scaling Digital Product and Engagement capabilities while partnering with US-based Product, Customer Engagement, and Technology leaders.

What you'll do

• Partner closely with US-based Product, Engineering, Analytics, Experience, and Digital Engagement leaders to translate enterprise priorities into product strategy, roadmaps, investment decisions, and measurable business outcomes.
• Drive implementation and adherence to product strategy across platform, data, customer engagement, personalization, digital experience, campaign, and AI-enabled product portfolios.
• Act as a strategic extension of US Product leadership, providing thought leadership on priorities, sequencing, tradeoffs, investments, and organizational capabilities.
• Directly lead select high-priority initiatives and complex cross-functional efforts that require senior product leadership and executive alignment.
• Serve as a trusted advisor to senior leaders on product direction, customer needs, organizational priorities, and business value realization.
• Build and maintain strong partnerships with key US-based and Hyderabad-based stakeholders, fostering trust, collaboration, alignment, and shared accountability.
• Develop and maintain a portfolio roadmap that provides transparency into priorities, dependencies, investment areas, risks, and expected outcomes, aligned with enterprise and DDAI strategic objectives.
• Lead and develop teams across digital (product and engagement), ensuring strong alignment between product strategy, planning, execution, and business outcomes.
• Establish clear operating models, roles, decision rights, and accountability across digital functions.
• Ensure digital teams operate as an integrated organization that enables effective planning, prioritization, execution, stakeholder management, and outcome delivery.
• Build leadership depth across both disciplines through coaching, succession planning, organizational development, and talent management.
• Create a high-performing culture focused on customer value, ownership, accountability, continuous improvement, and collaboration.
• Build, lead, and develop a high-performing team of Product Managers and Engagement Delivery experts, establishing scalable operating models, standards, and career paths aligned with global digital practices.
• Mentor digital leaders and individual contributors, strengthening capabilities in strategy, discovery, roadmap planning, stakeholder management, and execution.
• Position Hyderabad as a trusted strategic product and engagement partner that contributes to enterprise direction and outcomes.
• Foster a culture of innovation, customer focus, accountability, and continuous learning.
• Accelerate organizational knowledge and business acumen across the Hyderabad team, including The Cigna Group's business model, lines of business, strategic priorities, Digital strategy, and DDAI objectives.
• Establish a culture of continuous learning and capability development by identifying skill gaps, promoting upskilling, and enabling access to required tools and resources.
• Partner closely with Business, Engineering, Design, Marketing, Analytics, Customer Experience, and Engagement Delivery teams to align product strategy with delivery and business objectives.
• Act as a coordination and escalation point for major cross-functional dependencies, risks, and delivery challenges, and identify and remove critical blockers for the digital team.
• Drive continuous improvement in delivery effectiveness, stakeholder satisfaction, planning accuracy, and execution quality.
• Balance innovation with execution discipline to ensure solutions are scalable, secure, compliant, reliable, and adoption-ready.
• Ensure product investments are grounded in customer needs, business priorities, and data-driven insights.
• Serve as the primary storyteller and advocate for Hyderabad digital capabilities, articulating the "What, So What, and Now What" of team accomplishments, initiatives, business outcomes, and future opportunities.
• Establish mechanisms to track, measure, and communicate business value delivered, including customer impact, operational efficiencies, adoption, engagement outcomes, financial benefits, and strategic contributions.
• Use customer insights, behavioral data, journey analytics, and product performance to inform strategic decisions and prioritization.
• Hold teams accountable for measurable business and customer outcomes across discovery, delivery, adoption, and continuous improvement.

What you'll need

• Bachelor's or master's degree in engineering, Computer Science, Business, or a related field from a top-tier institution.
• 14+ years of experience in product management, digital product development, customer engagement, campaign products, or platform product roles, with meaningful leadership responsibility.
• Proven experience building and scaling product management teams, including hiring, mentoring, and developing product leaders.
• Strong track record owning end-to-end product lifecycles, from strategy and discovery through delivery, adoption, and continuous optimization.
• Experience delivering data-driven, digital engagement, campaign, and AI-enabled products in close partnership with engineering, analytics, design, marketing, and AI teams.
• Hands-on experience with customer/member engagement products, campaign management platforms, digital communication journeys, segmentation, personalization, and experimentation.
• Ability to use customer insights, behavioral data, campaign performance, and journey analytics to shape product priorities and improve engagement outcomes.
• Demonstrated success partnering closely with US-based Product leaders and senior stakeholders in a global, matrixed environment.
• Experience operating at the intersection of business strategy, technology, analytics, customer experience, and customer/member engagement.
• Strong grounding in product strategy and discovery, including problem framing, customer research, engagement journey mapping, and outcome-driven roadmaps.
• Solid understanding of modern digital and platform architectures, APIs, and data-driven systems.
• Experience working with AI-enabled products and AI Product Managers, without requiring deep model-level ownership.
• Strong understanding of engagement product capabilities such as campaign orchestration, lifecycle journeys, personalization, digital communications, CRM/marketing technology, and experimentation.
• Ability to connect engagement strategy with product execution, ensuring campaigns and digital experiences are measurable, scalable, compliant, and adoption-focused.
• Ability to partner effectively with US Product leaders, engineering, data, design, marketing, experience, and AI delivery teams.
• Strong analytical mindset to define success metrics, track engagement outcomes, interpret customer behavior, and drive prioritization decisions.
• Excellent communication and stakeholder management skills, with the ability to influence at executive levels.
• Comfort operating in ambiguity and driving clarity across complex, global problem spaces.

Details

• Location: Evernorth Hyderabad Office, India.
• Work hours: 2:30 PM IST to 11:30 PM IST.