Product Manager - AI Services

Overview

The Manager, Service / Product Development, is a senior management role responsible for executing service / product development strategy and objectives, supporting innovative and customer-centric offerings, and driving sustainable growth with a focus on collaboration and operational excellence.

What you'll do

• Support driving Agile methodologies across service / product development teams, including effective implementation of Agile principles, practices, and ceremonies.
• Collaborate among cross functional teams to work cohesively, communicate transparently, and achieve collective goals.
• Provide expert guidance on technical architecture, software development best practices, and emerging technologies.
• Support adoption of modern engineering practices, DevOps principles, and continuous integration/delivery.
• Participate in communities of practices.
• Enforce quality assurance practices.
• Support promoting a culture of innovation by encouraging teams to explore new ideas, experiment with technologies, and implement improvements to enhance service quality, user experience, and efficiency.
• Track key performance metrics related to service development and delivery.
• Support utilizing data-driven insights to make informed decisions, optimize processes, and drive continuous improvement.
• Foster professional growth and technical excellence by providing guidance, feedback, and opportunities for skill enhancement.
• Drive a culture of collaboration and innovation across the team with a focus on operational excellence.

What you'll need

• Advanced execution abilities.
• Evidence of supporting the development of global product offering in liaison/ coordination with cross functional teams.
• Strong client focus.
• Advanced knowledge of IT services, outsourcing and infrastructure markets across all verticals.
• Excellent interpersonal, verbal and written communication skills.
• Ability to build consensus amongst many stakeholders and be comfortable with ambiguity.
• Ability to thrive within high pressure, complex, fast paced environments.
• Ability to work with multi-cultural and geographically dispersed virtual teams.
• Advanced leadership and negotiation skills with channels to market, third parties and internal delivery teams.
• Bachelor’s degree or equivalent in Information Technology or Computer Science or Business or related field.
• Advanced experience in IT services, specifically service / product developing within a large scale (preferably multi- national) technology services environment across a range of service offers/portfolios.
• Advanced experience in an operational context within an IT services organization, with a solid understanding of client needs.
• Advanced knowledge and understanding of IT industry environment and business needs.
• Advanced experience managing services / product development teams.

Nice to have

• Relevant certifications such as Scaled Agile and ITIL are beneficial.

Details

• Location: Chennai, India.
• Workplace type: Hybrid Working.