Product Operations Intern, Rewards

Overview

Product Operations Intern on the Rewards team, focused on the quality and accuracy of receipt scanning submissions in the Sezzle app's Earn experience.

What you'll do

• Own the day-to-day quality of receipt scanning submissions by reviewing them against validation rules and making approve/reject decisions consistently.
• Spot edge cases the current system misses, such as unusual receipt formats, retailer-specific quirks, duplicates, and signs of abuse, and document them clearly for handling at scale.
• Turn submission findings into actionable feedback for engineering, including clear bug reports, reproducible examples, and suggested improvements to extraction and validation logic.
• Keep a prioritized list of improvements ranked by customer impact, fraud risk, and operational cost, and help the product manager bring it into planning.
• Track fixes through the backlog, follow up on status, confirm improvements work once shipped, and flag regressions.
• Write and maintain review guidelines, decision criteria, and escalation paths so decisions stay consistent as the program scales.
• Find parts of the review workflow that can be automated, simplified, or removed, and help shape the internal tools the team uses.

What you'll need

• Currently pursuing or recently completed a Bachelor's degree or an equivalent combination of education and experience.
• A genuine interest in consumer fintech, rewards and loyalty programs, or how products run at scale.
• Strong attention to detail and a commitment to getting things right every time, not just most of the time.
• A structured, logical mindset for finding patterns behind individual cases and turning them into rules, fixes, or recommendations.
• Effective written and verbal communication, including writing bug reports an engineer can act on and summarizing trends for a non-technical audience.
• Demonstrated experience working with Claude or equivalent large language model tools.

Nice to have

• Prior experience in internships, projects, or extracurriculars related to operations, product, fintech, data analysis, trust & safety, or startups.

Details

• Location: Brazil, Remote.
• Employment type: Full-time.
• Compensation: $800 USD monthly as an independent contractor.