Product Operations Intern, Rewards

Overview

Product Operations Intern on the Rewards team, owning day-to-day quality of receipt scanning submissions for Sezzle's Earn experience and feeding product feedback into planning.

What you'll do

• Own the day-to-day quality of receipt scanning submissions.
• Review submissions against validation rules, make approve/reject decisions, and apply them consistently.
• Spot edge cases the current system misses, such as unusual receipt formats, retailer-specific quirks, duplicates, and signs of abuse, and document them clearly.
• Turn submission patterns into actionable feedback for engineering: clear bug reports, reproducible examples, and suggested improvements to extraction and validation logic.
• Keep a prioritized list of improvements, ranked by customer impact, fraud risk, and operational cost, and help the product manager bring it into planning.
• Track fixes through the backlog, confirm improvements work once shipped, and flag regressions.
• Write and maintain review guidelines, decision criteria, and escalation paths.
• Find parts of the review workflow that can be automated, simplified, or removed, and help shape internal tools.

What you'll need

• Currently pursuing or recently completed a Bachelor's degree or an equivalent combination of education and experience.
• Genuine interest in consumer fintech, rewards and loyalty programs, or how products run at scale.
• Strong attention to detail.
• Structured, logical mindset for finding patterns and turning them into rules, fixes, or recommendations.
• Effective written and verbal communication, including bug reports engineers can act on and clear trend summaries for non-technical audiences.
• Demonstrated experience working with Claude or equivalent large language model tools.

Nice to have

• Prior experience in internships, projects, or extracurriculars related to operations, product, fintech, data analysis, trust & safety, or startups.

Details

• Location: Colombia, Remote.
• Employment type: Full-time.
• Salary: 2,800,000 COP monthly.