Product Owner, AI Email App

Overview

Own the product direction and quality of an AI email application, working across user needs, AI model capabilities, and engineering constraints. Define system behavior, measurement, and improvements for reliable, useful, and trusted AI experiences.

What you'll do

• Define end-to-end requirements for AI capabilities, system behavior, and user experience.
• Translate model capabilities, evaluation results, and technical constraints into product decisions.
• Balance quality, latency, cost, reliability, safety, and user experience.
• Partner with ML, backend, and client engineers on system design and iteration.
• Define evaluation frameworks using offline metrics, online experiments, and human feedback.
• Identify failure modes and improve predictable recovery from failures.
• Own product quality, correctness, reliability, usefulness, and user trust.

What you'll need

• Strong computer science fundamentals and system design skills.
• Solid understanding of modern machine learning and production AI systems.
• Experience owning complex technical products end to end.
• Hands-on experience with AI-powered products, particularly LLM-based systems.
• Experience with model evaluation, experimentation, prompting, or AI system iteration.
• Ability to turn ambiguous problems into clear requirements and measurable outcomes.
• Strong judgment in technically uncertain situations.

Nice to have

• Experience shipping AI-heavy consumer products.
• Engineering or highly technical product management background.
• Experience defining evaluation metrics for machine learning systems.
• Strong intuition for AI user experience patterns and failure handling.
• Prior experience in zero-to-one product environments.

Details

• Location: Indonesia.
• Interviews may be conducted virtually or onsite.