Product Owner - ServiceNow HRSD AI

Overview

Product Owner for AI-powered HR Service Delivery on ServiceNow Now Assist, working within a SAFe Agile framework. Own and scale intelligent HR use cases by managing a backlog of AI-driven features and partnering with HR stakeholders and Product Management.

What you'll do

• Provide vision and direction for AI-driven HR service delivery solutions using ServiceNow Now Assist.
• Manage the team backlog by writing, prioritizing, and accepting user stories.
• Plan and prioritize product features for Now Assist HR use cases, including generative AI and agentic workflows.
• Assess value and prioritize backlog items based on business impact, time, and dependencies from PI planning.
• Lead planning for product release cycles and set expectations for delivery of new AI functionality and HR automation.
• Research HR AI trends and service needs, and align work with the ServiceNow roadmap for Now Assist.

What you'll need

• Strong knowledge of ServiceNow Now Assist and its application in HR service delivery.
• Understanding of agentic AI, generative AI, and intelligent automation in HR contexts.
• Advanced knowledge of SAFe practices and their application.
• Demonstrated experience as a Product Owner or Product Manager in an Agile/SAFe environment.
• Experience delivering AI-driven HR service delivery solutions on ServiceNow.
• Proven track record in product development and backlog management.
• Strong communication and stakeholder management skills, including constructive “no”.

Details

• Location: Bangalore, India.
• Workplace type: Remote Working.