Product Specialist-1

Overview

As a Product Specialist for strategic leasing products in APAC, serve as the go-to expert for business users by resolving inquiries and issues and collaborating with product, engineering and quality control teams to meet user and client needs. Report to the Product Support Manager for Leasing products APAC.

What you'll do

• Serve as the primary contact for product-related queries, bugs and requests, managing issues from initial report to final resolution with timely updates.
• Perform UAT, regression and post-production testing to ensure system stability.
• Collaborate with product and engineering teams to resolve defects.
• Develop and maintain deep expertise of the entire leasing tech stack, including business workflows and system integrations.
• Create and maintain support documentation, including knowledge base articles, user guides, SharePoint sites and training videos.
• Develop and deliver training materials, host user sessions and manage content on the digital adoption platform.
• Collect, analyze and act on user feedback to identify recurring issues, guide product enhancements and improve support resources.
• Manage user onboarding, access control and requested data extracts or analysis.
• Work with fellow specialists and cross-functional teams to ensure business continuity and contribute to shared regional success.
• Take ownership of special projects supporting broader leasing strategy or operational initiatives.
• Participate in a rotational schedule for after-hours support, including post-release testing on select weekends, coverage on designated public holidays and early shift assignments.
• Partner with colleagues in other regions to align on support strategies and ensure a consistent global user experience while adapting approaches to regional requirements and cultural nuances.

Details

• Location: On-site – Bangalore, Karnataka.
• Scheduled weekly hours: 40.
• Weekend support: minimum 3 times per year, approximately 8 hours per occurrence, with flexibility depending on release cadence.
• Public holiday work: minimum 3 times per year, with flexibility based on business needs.
• Early shifts before 8:00 AM: minimum 5 times per year, with flexibility required to accommodate operational demand.
• India-based resources are eligible for shift allowance for schedules starting before 8:00 AM.
• Weekend and public holiday work will be compensated separately for India-based resources.
• Resources assigned to early shifts may work from home on those days; on non-shift days, the hybrid working policy continues to apply.