Product Support Engineer

Overview

Compliance Product Support Engineer for Samsara’s Global Technical Support team, serving as primary technical authority for the ELD compliance product.

What you'll do

• Act as the final escalation point for intricate ELD compliance issues for post-sales customers.
• Own the end-to-end lifecycle of complex product issues by coordinating issues and Jira tickets with R&D.
• Analyze device telemetry and fleet-level patterns, translating logs into actionable technical narratives.
• Provide technical support for audits and inspections with Escalations, Product, and Legal teams.
• Lead post-mortem analyses to identify root causes, systemic issues, and actionable trends.
• Define success criteria, validation plans, and operational runbooks for new feature launches.

What you'll need

• B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical field.
• 6+ years of experience in technical support, field engineering, or systems engineering with distributed, hardware-integrated products.
• Familiarity with ELD-related rules and regulations.
• Excellent written and verbal communication skills.
• Comfort interfacing with engineers and translating complex technical concepts.
• Experience with direct customer interaction, incident response, and rotational after-hours/on-call support.